Comprehensive Community Support Associate

StepStone Family Therapy Services provides trauma-informed, evidence-based therapeutic services to children and adults across the state of Kentucky.

About the role

The Community Support Associate (CSA) plays a vital role in supporting individuals with mental health or co-occurring diagnoses in building the skills needed to live as independently and successfully as possible within their communities. This position is ideal for someone who is dependable, solution-focused, and brings a positive, team-oriented approach to their work. Working closely with licensed therapists and other care providers, the CSA delivers trauma-informed support while helping individuals develop coping, interpersonal, and daily living skills in real-world settings. This role focuses on empowering individuals, promoting stability, and supporting long-term success through a strengths-based, collaborative approach.

Responsibilities

• Provide trauma-informed, person-centered support to designated clients in alignment with their treatment plans.
• Assist clients in working toward individualized treatment goals that promote independent living and community integration.
• Teach and model daily living skills, coping strategies, emotional regulation, and interpersonal skills.
• Encourage participation in self-help, independent living, and recovery-oriented activities.
• Support the development of positive and respectful relationships among individuals served and their housemates.
• Ensure client safety and help maintain a secure, supportive, and therapeutic environment.
• Assist with scheduling client appointments and coordinating services as part of wrap-around care.
• Work in close collaboration with clients’ licensed therapists, supervisors, and other members of the treatment team.
• Participate in biweekly supervision with designated direct supervisor.
• Communicate clearly and professionally with clients, team members, and external stakeholders.
• Report any concerns, incidents, or client-related issues promptly to the State Treatment Director or appropriate leadership.
• Complete all documentation accurately and within required regulatory and agency guidelines.
• Submit and monitor prior authorizations to ensure approval and continuation of service units.
• Follow all agency policies, procedures, and ethical standards at all times.
• Perform other duties as assigned.

Requirements

• High School Diploma, a general equivalency diploma (GED), or qualifying documentation from a comparable educational entity
• 1 year experience working with individuals with a Mental Health Disorder or Co-Occurring Disorder
• Community Support Associate Certification (or obtain within 6 months from date of hire)
• Maintain ongoing continuing education requirements
• Ability to communicate at all levels of the client organization
• Attention to detail
• Time management skills
• Ability to work with remote teams with units in multiple locations
• Substantial business acumen in fast-moving environment
• Ability to develop clear, actionable steps in support of an overall business strategy
• Travel 25-75%

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Generous paid time off and holidays
• Company-paid basic life and AD&D Insurance
• Health Savings Account
• 401(k) Retirement Plan
• Leadership opportunity with program impact
• Supportive multidisciplinary team environment
• Opportunities for professional development and clinical supervision

Pay

USD $16.77 - $18.00 / Hour