Compliance Specialist

Duties and Responsibilities

• Conduct risk-based audits and monitoring activities across sales, collections, marketing, customer service, and third-party partner operations.
• Perform ad hoc reviews and investigations in response to identified risks, complaints, regulatory changes, or leadership requests.
• Evaluate the effectiveness of compliance controls and business processes.
• Identify compliance gaps, document findings, and partner with stakeholders to develop and track corrective actions.
• Maintain detailed audit and monitoring documentation to support internal reviews and regulatory examinations.
• Analyze trends and recurring issues to recommend process improvements and risk mitigation strategies.
• Oversight of the company's digital accessibility compliance program.
• Monitor compliance with ADA requirements and WCAG accessibility standards across websites and digital assets.
• Coordinate testing, validation, remediation tracking, and reporting activities with business and technology teams.
• Assist in evaluating new initiatives, products, and communications for accessibility risks and requirements.
• Conduct monitoring, audits, and reviews of sales, collections, customer service, and third-party partner activities.
• Evaluate customer interactions, disclosures, scripts, and communications for compliance with company policies and regulatory requirements.
• Identify compliance risks and partner with stakeholders on corrective actions and process improvements.
• Conduct compliance reviews of third-party marketing partners/lead generators.
• Evaluate partner activities for adherence to contractual obligations, company standards, and regulatory requirements.
• Identify and escalate vendor-related compliance concerns.
• Support intake, review, and investigation of ethics complaints, employee concerns, and potential policy violations.
• Gather and analyze information, document findings, and partner with appropriate stakeholders throughout the investigation process.
• Assist with reporting and tracking investigation outcomes and remediation efforts.
• Provide guidance to business stakeholders regarding compliance requirements, policies, and best practices.
• Aid in developing training materials, awareness communications, standard operating procedures, and compliance resources.
• Support implementation of new compliance initiatives and regulatory requirements.
• Serve as a resource for compliance-related questions across the organization.

Required Qualifications

• 2–5+ years of experience in compliance, audit, risk management, investigations, legal support, or regulatory operations.
• Experience conducting audits, monitoring activities, investigations, or control testing.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to manage multiple priorities and work independently.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Knowledge of consumer protection, advertising, accessibility, privacy, collections, and sales-related regulatory requirements.
• Familiarity with ADA and WCAG accessibility standards.
• Experience conducting compliance investigations, ethics reviews, or regulatory assessments.
• Experience working with third-party vendor oversight programs.
• Experience with compliance reporting, audit management, or risk assessment processes.
• Professional compliance, audit, or risk certifications are a plus.