Compliance Revenue Agent

About the role

The Nebraska Department of Revenue (DOR) is seeking a self-motivated individual to join our Lincoln or Omaha office as a Compliance Revenue Agent. This individual will assist taxpayers in resolving business or individual accounts that are delinquent in filing returns or paying tax liabilities. The Agent’s role is to help the taxpayer correct these delinquencies in a variety of ways. This person will learn how to answer taxpayer questions regarding Nebraska regulations, statutes, forms, refunds, or questions on getting licensed with DOR for a permit.

This position is in-office only and does not sponsor Science, Technology, Engineering & Mathematics (STEM) Optional Practical Training (OPT) (Form I-983) or non-immigrant work visas.

Responsibilities

• Assist taxpayers in resolving delinquent business or individual accounts for filing returns or paying tax liabilities.
• Answer taxpayer questions regarding Nebraska regulations, statutes, forms, refunds, and licensing with DOR.
• Utilize collection procedures and independent judgment to determine why a taxpayer is not in compliance.
• Communicate clearly and concisely to express ideas and set priorities.
• Relate effectively with people representing a variety of backgrounds.

Requirements

Minimum Qualifications:

• Associate’s Degree in business, or
• Two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.

Preferred Qualifications:

• Two years of customer service or comparable work experience.

Skills

Knowledge of:

• Processes and procedures for collection.
• Mathematics and accounting.
• Business operations and practices.
• Resources available for researching tax laws, rules, and regulations.
• Excel, Word, Oracle, and Outlook.

Skills in:

• Verbal and written communication.
• Negotiation and active listening.
• Emotional intelligence and reading comprehension.
• Time management and personal management.
• Critical thinking and data entry.
• Computer use and databases.

Ability to:

• Communicate to express clear and concise ideas.
• Set priorities and relate effectively with diverse backgrounds.
• Determine why a taxpayer is not in compliance.
• Utilize collection procedures and use independent judgment.

Benefits

• 13 paid holidays per year.
• Retirement contributions.
• 12 sick days and 12 vacation days per year.
• Competitive health insurance benefits.
• Life insurance and an employee assistance program.
• Free LinkedIn Learning courses.
• On-the-job training and support from a Senior Agent and Supervisor.
• Opportunities for advancement as positions become available.
• Flexible schedule with start times to meet family needs.
• No on-call shifts, nights, or weekend hours.

For more information on benefits, visit: State of Nebraska Benefits.

Pay

$19.474 per hour.