Compliance Program Manager

About the Role

ITS is seeking a detail-oriented, process-driven individual to join our Compliance team as the SCA Compliance Program Manager. This individual contributor role ensures that Operations and other stakeholders are following the day-to-day flow-down, tracking, and reporting processes that manage ITS's Service Contract Act (SCA) and/or other governmental obligations, including but not limited to USPS-specific requirements. The Program Manager works under the general guidance of the Director, Compliance & Risk Management and collaborates closely with Operations, Legal, Carriers, and outside consultants to build out and continuously refine the compliance process. While this is an individual contributor role, the Compliance Program Manager holds authority to require corrective action from Operations, and to identify and drive resolution of SCA-related flow-down gaps with Carriers through ITS's existing contractual and onboarding processes.

Responsibilities

• Collaborate with Operations to facilitate subcontract carrier onboard calls to present the topics of SCA requirements, quarterly reporting requirements, deploy the handbook, and obtain signed acknowledgements.
• Facilitate the quarterly SCA acknowledgement cycle across active carriers, tracking responses and escalating non-responses.
• Ensure on-time completion of the required USPS - Subcontract (SubK) reporting.
• Address carrier pushback or non-compliance directly with the Operations team to resolve at the operational level; escalate as appropriate if unresolved.
• Participate in USPS vendor presentations, identify new or changed requirements, and seek solutions to align compliance with changes.
• Participate in Carrier Summit meetings (internal / external).
• Develop methods for reviewing Wage Determination changes, reports updates to the ITS USPS Development Team to confirm changes and review for rate updates.
• Maintain the Wage Determination Catalog, allowing for the deployment of WDs in tandem with Rate Confirmations.
• Collaborate with IT to ensure flow-down methods, links, etc. are consistently functional and corrects any gaps in the process.
• Collaborate with the USPS Contract Development Team to ensure contract documents are well-organized and stored for the required retention period.
• Collaborate with external resources to define and refine SCA compliance processes and documentation standards.
• Maintain a clear audit trail (acknowledgements, WD updates, badging status) sufficient to respond to a DOL Wage & Hour inquiry; supports investigative measures for external inquiries.
• Collaborate across Operations, Legal, IT, Carrier Network, and outside consultants to ensure flow-down obligations are met.
• Develop and revise SOPs applicable to SCA compliance as the process matures.
• May be assigned additional compliance responsibilities beyond USPS/SCA, including other industry-related regulatory topics, as delegated by the Director.
• Beyond USPS-specific obligations, this role may be assigned additional compliance responsibilities relevant to the broader transportation and logistics industry.

Requirements

• 1-2 years of experience in compliance, contract administration, logistics, or a related field; internal candidates with ITS carrier/operations exposure strongly encouraged to apply.
• Bachelor's degree preferred, not required.
• Strong written and verbal communication skills.
• Comfortable taking ownership of a process and driving it forward through influence and collaboration.
• Strong analytical skills, with the ability to interpret regulations, rate data, and compliance documentation accurately.
• Strong attention to detail and comfort with recurring, deadline-driven tracking work.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).

Pay

Full-time Exempt