Compliance Program Manager

About ITS Logistics

ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With a focus on innovation, technology, and unmatched industry experience, ITS empowers futures through a relentless pursuit of excellence. The company invests in personal and professional growth, fostering a culture of collaboration, competition, and resilience to help team members achieve remarkable results.

Position Overview

ITS is seeking a detail-oriented, process-driven individual to join the Compliance team as the SCA Compliance Program Manager. This role ensures Operations and stakeholders follow day-to-day flow-down, tracking, and reporting processes for Service Contract Act (SCA) and other governmental obligations, including USPS-specific requirements. The Program Manager works under the Director, Compliance & Risk Management and collaborates with Operations, Legal, Carriers, and consultants to refine compliance processes. While an individual contributor role, the position holds authority to require corrective action from Operations and resolve SCA-related flow-down gaps with Carriers.

Primary Accountabilities

• Carrier Onboarding & Acknowledgements:
  • Collaborate with Operations to facilitate subcontract carrier onboarding calls, present SCA requirements, quarterly reporting requirements, deploy handbooks, and obtain signed acknowledgements.
  • Facilitate the quarterly SCA acknowledgement cycle across active carriers, track responses, and escalate non-responses.
  • Ensure on-time completion of required USPS - Subcontract (SubK) reporting.
  • Address carrier pushback or non-compliance with Operations; escalate unresolved issues as appropriate.
  • Participate in USPS vendor presentations, identify new or changed requirements, and seek solutions to align compliance.
  • Participate in Carrier Summit meetings (internal/external).
• Wage Determination & Rate Integrity:
  • Develop methods for reviewing Wage Determination (WD) changes and report updates to the ITS USPS Development Team to confirm changes and review for rate updates.
  • Maintain the Wage Determination Catalog for deployment in tandem with Rate Confirmations.
  • Collaborate with IT to ensure flow-down methods, links, etc., are functional and correct gaps in the process.
• USPS Contract Compliance:
  • Collaborate with the USPS Contract Development Team to ensure contract documents are organized and stored for required retention periods.
• Process & Audit Trail:
  • Define and refine SCA compliance processes and documentation standards with external resources.
  • Maintain a clear audit trail (acknowledgements, WD updates, badging status) to respond to DOL Wage & Hour inquiries; support investigative measures for external inquiries.
  • Collaborate across Operations, Legal, IT, Carrier Network, and consultants to ensure flow-down obligations are met.
  • Develop and revise SOPs applicable to SCA compliance as the process matures.
  • May be assigned additional compliance responsibilities beyond USPS/SCA, including other industry-related regulatory topics, as delegated by the Director.

Position Requirements

• 1–2 years of experience in compliance, contract administration, logistics, or a related field; internal candidates with ITS carrier/operations exposure strongly encouraged to apply.
• Bachelor’s degree preferred, not required.
• Strong written and verbal communication skills.
• Comfortable taking ownership of a process and driving it forward through influence and collaboration.
• Strong analytical skills with the ability to interpret regulations, rate data, and compliance documentation accurately.
• Strong attention to detail and comfort with recurring, deadline-driven tracking work.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).

This is a full-time exempt position located at the ITS Corporate Office in Reno, NV (not remote; any offsite work is at the discretion of the Director or SVP General Counsel).