Compliance Manager

About the role

We're looking for a Compliance Manager to own fraud, collections, and back-office compliance for Mission Lane's credit card business. Reporting to the Senior Compliance Manager, you'll be the embedded compliance authority across these areas.

Responsibilities

• Owns fraud, collections, and back-office compliance processes
• Escalates issues and runs testing and monitoring against critical controls
• Identifies gaps and develops guidance on high-risk compliance topics
• Partners with the business to strengthen compliance programs
• Elevates the expertise of the compliance team
• Contributes to the strategic direction for compliance areas

Qualifications

• 6+ years of compliance experience in fintech or financial services
• Direct experience in fraud compliance, including dispute handling processes and complaint-driven risk areas
• Solid working knowledge of relevant regulations: FCRA/Reg V, FDCPA/Reg F, ECOA/Reg B, UDAAP, SCRA, Bankruptcy Code automatic stay provisions
• Experience conducting compliance monitoring, testing, or audit and exam preparation
• High degree of self-direction and ability to adapt to a changing environment
• Ability to travel approximately four times a year for two to five days at a time

Preferred Qualifications

• Experience at a national bank, in credit card compliance
• Specific experience in collections and recovery compliance, including familiarity with AI/ML-driven contacting models
• Familiarity with eOscar, credit reporting dispute workflows, and furnisher obligations
• Experience operationalizing regulatory changes in servicing and back-office environments
• Experience with bankruptcy compliance, including automated controls for stay violation prevention
• Professional certifications: CRCM and/or CAMS

Pay & Benefits

Annual full-time starting base salary range: $129,000 - $140,000
Eligible for additional compensation through annual incentive and equity programs.
Benefits include paid time off, 401(k) match, wellness stipend, health/dental/vision insurance, disability coverage, parental leave, flexible spending account, life insurance, and a remote-first work environment.

About Mission Lane

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. We offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than traditional alternatives. We've raised over $600 million in equity from leading investors and have over four million cardholders.

Equal Opportunity Employer

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.