Compliance Coordinator - Regional Office Based (Hybrid)

About the role

The Compliance Coordinator plays a pivotal role in upholding Dominium’s commitment to Service and Simplicity by ensuring portfolio-wide adherence to affordable housing program regulations. This position oversees compliance operations for a designated regional portfolio, managing complex reviews across multiple programs—including the Low-Income Housing Tax Credit (LIHTC), Tax Exempt Bond, and HOME programs—while serving as a trusted partner to property and regional teams.

Responsibilities

• Administers comprehensive file reviews, audits, and approvals in accordance with affordable housing compliance requirements and company policies under LIHTC, Tax Exempt Bond, HOME, and other program regulations across multiple states and a designated regional portfolio.
• Conducts detailed and accurate reviews of applicant and resident certification files, ensuring documentation is complete, compliant, and processed with professionalism, clarity, and care.
• Serves as a knowledgeable, approachable, and service-focused resource for property management and regional teams, responding promptly to inquiries and fostering trust through consistent communication.
• Mentors and supports Compliance Technicians by providing guidance, feedback, and training to promote accuracy, consistency, and professional growth within the department.
• Builds and maintains positive working relationships with site teams, regional leaders, and internal partners, encouraging collaboration and open dialogue to achieve shared compliance and service goals.
• Provides proactive support to property teams, helping them understand and meet compliance requirements through clear explanations and solution-oriented communication.
• Demonstrates a strong customer service mentality and commitment to continuous improvement by identifying opportunities to simplify processes, enhance communication, and strengthen teamwork.
• Demonstrates thorough understanding of current affordable compliance standards, staying updated on policy changes, particularly in the LIHTC, Tax Exempt Bond, and HOME programs.
• Manages and meets deadlines for tasks tracked in the Corporate Compliance Workfront system.
• Maintains organized, audit-ready digital records and ensures all documentation aligns with company and regulatory retention standards.
• Contributes to departmental initiatives that promote Dominium’s Service & Simplicity culture, enhance team collaboration, and support customer service excellence.
• Performs other projects assigned by supervisor.

Qualifications

• Minimum of three years of experience in affordable housing compliance, property management, or a related field.
• Accredited affordable housing certifications (e.g., TCS, HCCP, COS) preferred.
• Demonstrated ability to manage multiple priorities, balance competing deadlines, and maintain accuracy in a fast-paced environment.
• Prominent ability to work both independently and collaboratively as part of a cross-functional team.
• Strong customer service orientation with the ability to build positive relationships and work effectively with individuals at all levels and with diverse personalities.
• Excellent written and verbal communication skills, with the ability to convey information clearly, concisely, and professionally.
• Skilled in navigating and resolving conflicts with tact, empathy, and sound judgment.
• Exceptional attention to detail and strong organizational and time management skills.
• Proficiency with property management or compliance software preferred.
• Commitment to continuous learning, improvement, and upholding the organization’s Service and Simplicity culture.