Compliance Coordinator

Responsibilities

• Review contract terms and vehicle usage to determine appropriate insurance coverage or addenda to protect company and client.
• Retrieve and update certificate accordingly by reaching out to insurance agencies/brokerage firms, clients, Credit team, and groups via phone and email.
• Advise Group and Fleet Ops personnel on required action steps to resolve issues with insurance certificates or missing certificates in the vehicle activation or registration process to improve customer service and delivery expectations.
• Initiate the adding of newly delivered units onto existing schedule policies or onto new customer policies to confirm coverage is in place to ensure company, brand, and customer protection.
• Respond to insurance suspension letters received from the state by leading resolution with clients, clients’ agents, and carriers; often influencing external parties on required action needed to prevent vehicles from being impounded and/or lessee being detained.
• Respond to external audits timely by gathering and delivering evidence of insurance through detailed comprehension of contract terms and policy language.
• Field and process incoming phone calls from contact center 800 line, set up all claims, and initiate outbound calls with insurance agencies, insurance adjusters, drivers, Fleet Administrators, group personnel, and vendors.
• Send timely contact letters to responsible party where policy is in cancellation/non-renewal status or under required contract limits with urgent follow up.

Qualifications

• Must reside in St. Louis Metropolitan area or the immediate surrounding MO/IL counties.
• Minimum of (3) three years of administrative and/or customer service experience.
• Minimum of (2) two years of successful problem resolution, client communication, and/or adversarial conversation experience.
• Previous insurance industry experience preferred.
• Bachelor's Degree preferred.
• Intermediate skills of Microsoft Office applications (Word, Excel).
• Must have the ability to meet all work from home technical requirements.
• Must be authorized to work in the United States and not require sponsorship from our company now or in the future.

Work From Home (WFH) Requirements

• Reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.
• Connection latency must be less than 100ms.

Benefits

• Paid vacation and choice time days;
• Medical, dental, and vision insurance benefits;
• Dependent spending account, health savings account, life and disability insurance;
• Fertility benefits, Employee Assistance Programs;
• Profit sharing, 401(k) employer match;
• Discounts and more!