Compliance Brokerage Agent JFK

About the role

To perform the operational tasks related to the Company’s Customs Brokerage services product, including all tasks related to Customs clearance at the desk level.

Responsibilities

• Customs clearance processing for local and assigned HUB accounts.
• Follow up on all Customs and Partner Government Agency (PGA) clearances, including agencies such as Food & Drug Administration (FDA), Consumer Product Safety Commission (CPSC), Department of Transportation (DOT), and Environmental Protection Agency (EPA).
• Communicate with clients related to entry, managing a large volume of emails and phone calls.
• Communication with vendors regarding issues required to provide client services.
• Provide notification to Supervisors, Managers, and Corporate Trade Compliance Group (CTCG) for issues requiring escalation, such as Customs or PGA holds, exams, and written notices from CBP or a PGA.
• Compliance with all Import Brokerage Standard Operating Procedures (SOP) statements related to desk-level work.
• Compliance with all Company Security policies.
• Compliance with all applicable government laws and regulations pertaining to the work performed.

Requirements

• Computer skills, including Microsoft Office knowledge.
• Ability to communicate effectively verbally and in writing in English.
• Highly organized, self-starter, and team player.
• Knowledge of the Harmonized Tariff Schedule (HTS), Customs regulations, and PGA regulations related to FDA, FCC, DOT, EPA, etc.
• Industry experience is extremely useful for success in this position.

Benefits

This position includes a monthly Brokerage allowance for Licensed Certified Customs Specialists (CCS) as administered by the National Customs Broker and Forwarders Association of America (NCBFAA).