Compliance and Quality Control Manager

About the role

As the Compliance and Quality Manager, you are responsible for ensuring that all aspects of MVM’s program operations are compliant with policies and procedures specified by the contract, as well as applicable federal, state, and local laws and regulations and MVM’s own high standards. This includes collaborating with Operational leadership to ensure all quality control plans are executed in compliance with contract requirements.

Responsibilities

• Ensure ongoing program-wide compliance with contract policies, procedures, and guidance; applicable laws and regulations; and MVM policies and procedures.
• Lead the implementation and management of the Quality Control program.
• Participate in the recurring review/updating of all programmatic policies, procedures and training materials to incorporate best practices and validate ongoing compliance.
• Support drafting and development of new policies and procedures.
• Conduct regularly scheduled and unannounced internal audits of operations and mission supporting departments to ensure program compliance.
• Conduct regularly scheduled and unannounced internal audits of system data and contract records.
• Analyze inspection data to identify patterns or trends.
• Perform root cause analyses of performance or compliance issues as needed.
• Determine appropriate corrective actions in coordination with managers.
• Track completion and assess effectiveness of all corrective actions.
• Ensure contractual compliance with all reporting requirements for all areas of MVM.
• Immediately inform MVM Management and program stakeholders of any potential issues or noncompliance.
• Make thoughtful recommendations to improve compliance and the overall service and care provided by MVM.
• Maintain comprehensive, well-organized records of all compliance activities.
• Perform all other duties as assigned.

Requirements

• Bachelor’s degree from an accredited university (or an associate degree with two or more years of extra relevant experience may be substituted for a bachelor’s degree, or more than four years of related experience may be substituted for a degree).
• At least two years of documented experience in a field related to security, law, social work, detention, corrections, or similar occupational area.
• Management and supervisory experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment.
• Two (2) years of experience in either compliance, quality assurance, or another field related to the implementation and monitoring of programmatic compliance to licensing, accreditation, and/or policies.
• Available to work a flexible schedule, including nights and weekends.
• Must be able to travel for extended periods of time (up to 50%).
• Strong organizational and interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities simultaneously and follow through successfully.

Qualifications

• Bilingual in Spanish and English (preferred)

Schedule

This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. Core hours are Monday–Friday business hours, with additional late night, early morning, and weekend hours required to complete off-hour audits.

Travel

Up to 50% travel required, including extended periods. Must have mobility to regularly travel via air, car, train, etc.

Clearance & Security Requirements

• Applicants selected will be subject to a government background investigation.
• Ability to obtain/maintain a Security Clearance.
• Favorable credit check for all cleared positions.
• Successfully pass a background investigation and drug screen.
• May be required to pass or present specific requirements depending on the program (i.e., DOT exam, vaccinations, CPR, flu shot).
• U.S. Citizenship required.

Physical Requirements

• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees and the ability to regularly travel via air, car, train, etc.
• Climbing/Stooping/Kneeling: 15% – 49% of the time.
• Lifting/Pulling/Pushing: 10% – 25% of the time.
• Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 75% – 100% of the time.
• Physical Dimensions: May move 20–30 lbs.