Compliance and Development Analyst Senior

This position will be located in Madison, WI, Stevens Point, WI, Freeport, IL or Nashville, TN and is not a remote opportunity. Sentry does not offer employment to holders of F-1, J-1, and H-1 Visas.

Responsibilities

• Track all incoming complaints from receipt through response, including but not limited to, complaints received from all Departments of Insurance, complaints received through the company’s email system, and complaints received from all social media sites, and telephone complaints received through the consumer concern telephone number.
• Facilitate tracking and timely responses, track, report, and disseminate information.
• Maintain complaint database of complaint information including date received, due date for response, complaint type, responding department, fines or other financial implications associated with the complaint.
• Interact with department contacts within each department to coordinate the preparation of responses to the complaints and ensure all due date deadlines are met.
• Contact and communicate with representatives of many state Departments of Insurance during handling complaints.
• Draft correspondence and other documents and reports as required.
• Prepare and deliver monthly and quarterly complaint reports to leadership team.
• Perform general administrative tasks, including but not limited to, distributing mail, maintaining filing system for all complaints and responses, copying, scanning, and faxing documents as needed.
• Attend weekly/monthly team meetings to address any training issues and share complaint metrics/trends.
• Assist and gather documents required for various state audits.
• Maintain current knowledge of coverages and various state and federal regulations to ensure legal compliance and adherence of Sentry products.
• Identify and recommend technological solutions to enhance compliance monitoring, reporting, and efficiency.
• Establish effective communications with internal functions, industry contacts, state insurance departments, and industry bureaus.
• Perform other job-related duties as assigned from time to time.

Requirements

• Bachelor’s Degree or equivalent work experience in insurance compliance, product development, or a related regulatory role within the property & casualty insurance industry.
• 2+ years of related work experience.
• Previous experience with automobile insurance carriers, non-standard auto insurance carriers preferred.
• Ability to analyze and interpret relevant laws to determine the compliance impact to the business.
• Position requires the ability to provide oral and written communication regarding compliance or legal issues to various departments and levels of management as well as state departments of insurance.
• Demonstrated technical understanding of Business or Consumer insurance products.
• Previous experience as a compliance or forms analyst, an underwriter, or claims/policy benefits file handler.
• Strong communication, writing, and human relation skills.
• Insurance course work.

Pay

Based on experience and qualifications, the pay range for this position is: $61,900-$92,900 annually.

Benefits

• Hybrid work model: Monday and Friday work from home, Tuesday through Thursday in office.
• In-office workspace and materials for your home office, including a laptop and equipment provided prior to your start.
• Meal subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting.
• Tuition reimbursement and career development through Sentry University (SentryU).
• Generous Paid-Time Off plan, including Volunteer-Time Off.
• Group Medical, Dental, Vision, Life insurance, and Parental leave.
• Health and Wellness benefits, including well-being and Employee Assistance programs.
• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.