Compliance and Design Review Coordinator

About the role

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

The Compliance and Design Review Coordinator prepares evidence and ensures compliance for all community association penalty matters as well as serves as a liaison between homeowners and the Design Review Board.

Keystone is a company dedicated to empowering our team members to improve people's lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon. We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth. Keystone is officially certified as a Great Place to Work.

Responsibilities

• Complete all community site visits for compliance inspections, per contracted terms
• Document, photograph and record all violations while maintaining accurate records
• Maintain accurate records of complaints and inspections made and work with homeowners to resolve issues
• Assist in the creation and adoption of relevant policies based upon state statutes and the Association's governing documents
• Review and sign all compliance communications
• Serve as point of contact for member call-ins/communications and compliance
• Prepare facts and evidence of all hearings/penalty matters for manager
• Provide confidential administrative support to the Architectural and Community Standards Board and act as a liaison between homeowners and Design Review Board
• Coordinate design review administration
• Assist community members with the review of Design Review Standards and submission of architectural design review applications
• Inspect completion of design review approvals and/or design review compliance matters
• Update reports accordingly for managers
• Scan and organize documents
• Practice and adhere to Keystone's Core Values, Mission, and Vision
• Perform any additional job duties as required by the supervisor

Requirements

• Must possess valid Driver's License and maintain clean MVR
• Must have reliable transportation and the ability to drive to and from communities
• 2-3 years of experience in customer service
• Organizational and computer skills
• Ability to multi-task
• Strong attention to detail
• Ability to maintain a positive attitude
• Excellent interpersonal skills
• Strong verbal and written communication
• Proficient in English

Qualifications

• Bachelor's Degree is a plus
• High School Diploma or GED required
• 1-2 years of HOA experience preferred

Benefits

• Competitive Salary
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Pay

$26.00 - $30.00 hourly

Schedule

Full-time

Work Environment

Typical office environment with low level noise exposure. Ability to drive to communities. Ability to attend community walk-throughs and inspections that may include walking at an incline. Ability to sit, stand, and operate business equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.