Compliance and Design Review Coordinator

About the role

The Compliance and Design Review Coordinator prepares evidence and ensures compliance for all community association penalty matters and serves as a liaison between homeowners and the Design Review Board. Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, the company has provided superior customer care for clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. This is a full-time position.

Responsibilities

• Complete all community site visits for compliance inspections, per contracted terms
• Document, photograph, and record all violations while maintaining accurate records
• Maintain accurate records of complaints and inspections and work with homeowners to resolve issues
• Assist in the creation and adoption of relevant policies based upon state statutes and the Association’s governing documents
• Review and sign all compliance communications
• Serve as point of contact for member call-ins/communications and compliance
• Prepare facts and evidence of all hearings/penalty matters for manager
• Provide confidential administrative support to the Architectural and Community Standards Board and act as a liaison between homeowners and Design Review Board
• Coordinate design review administration
• Assist community members with the review of Design Review Standards and submission of architectural design review applications
• Inspect completion of design review approvals and/or design review compliance matters
• Update reports accordingly for managers
• Scan and organize documents
• Practice and adhere to Keystone’s Core Values, Mission, and Vision
• Perform any additional job duties as required by the supervisor

Requirements

• Valid Driver’s License with clean MVR
• Reliable transportation and ability to drive to and from communities
• 2–3 years of customer service experience
• Strong organizational and computer skills
• Ability to multi-task
• Strong attention to detail
• Ability to maintain a positive attitude
• Excellent interpersonal skills
• Strong verbal and written communication
• Proficient in English
• High School Diploma or GED required
• Bachelor’s Degree a plus
• 1–2 years of HOA experience preferred

Benefits

• Competitive salary
• Work-life balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Mileage reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Pay

$26.00 – $30.00 hourly

Work environment

Typical office environment with low-level noise exposure. Requires ability to drive to communities, attend community walk-throughs and inspections that may include walking at an incline, and sit, stand, and operate business equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.