Compliance Analyst

About American Recovery Service Incorporated (ARSI) American Recovery Service Incorporated (ARSI), a Firstsource company, is a nationally recognized asset recovery organization providing professional recovery and customer support solutions for leading financial institutions and clients across the country. We are committed to operational excellence, compliance, and delivering a positive customer experience through integrity, accountability, and teamwork. Position Summary The Compliance Analyst plays a critical role in supporting consumer and commercial account compliance operations for ARSI and its clients. This position is responsible for reviewing and processing complaints, disputes, fraud claims, and compliance-related requests while ensuring adherence to client guidelines, regulatory requirements, and internal procedures. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining professionalism and confidentiality. The schedule will be Monday - Friday | 7:00am - 3:00pm. Key Responsibilities Review and process consumer and commercial complaints for internal ARSI accounts and external legal partner accountsPlace accounts on compliance hold when appropriate to ensure collection efforts cease during investigationsEscalate complaints to clients within required timelines and ensure timely resolution and closureInvestigate account concerns by collaborating with internal departments, legal partners, and client representativesPrepare and send compliance-related correspondence, including validation of debt requests and resolution lettersReview and process disputes and fraud claims accurately and within client service level expectationsTrack account activity, follow up with partner banks and legal networks, and maintain accurate case documentationReview daily client reports to verify all account activity and submissions have been properly captured and reportedPerform administrative support duties including mail processing, document preparation, printing, scanning, and outgoing correspondenceMaintain confidentiality and compliance with company policies, client requirements, and applicable regulationsSupport additional compliance and operational projects as assigned Required Skills & Qualifications Excellent organizational skills with strong attention to detail and accuracyStrong written and verbal communication skillsAbility to manage multiple tasks and deadlines in a fast-paced environmentAbility to work both independently and collaboratively within a team settingProfessional and customer-focused approach to handling sensitive information and communicationsUnderstanding of clerical and administrative procedures, including document management and reportingAbility to prepare and distribute time-sensitive correspondence within client-required timeframesProficient in Microsoft Office Suite, including Outlook, Word, and Excel Preferred Qualifications Previous experience in compliance, collections, legal support, banking, financial services, or account resolution preferredExperience reviewing disputes, fraud claims, or consumer complaints is a plusFamiliarity with consumer protection regulations and compliance processes preferred Why Join ARSI? Opportunity to grow within a nationally recognized organizationCollaborative and professional team environmentHands-on experience in compliance and financial services operationsCompetitive compensation and benefits packageCareer development and advancement opportunities