Compliance Advisor

About the Role

The New York City Department of Small Business Services (SBS) is a client‑centered agency dedicated to helping New York’s small businesses, jobseekers, and commercial districts. SBS assists companies in starting, operating, and expanding by providing direct assistance, supporting commercial districts, promoting financial and economic opportunities for minority‑ and women‑owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled workforce. The Division of Business Services (DBS) focuses on helping NYC businesses launch and grow while improving the regulatory environment, guided by equity, diversity, and inclusion principles.

Responsibilities

• Service Delivery
  • Conduct onsite walkthroughs with small businesses, providing one‑on‑one guidance on compliance.
  • Describe the regulatory inspection process and set expectations for business owners.
  • Explain actions owners can take to eliminate non‑compliant conditions and outline adjudication timelines and tribunals.
  • Refer owners to additional resources to promote compliance.
  • Document key findings and follow up with clarification or support as needed.
• Subject Matter Research
  • Research City and relevant NYS codes, permits, and requirements.
  • Investigate agency rules and processes as assigned.
  • Propose improvements to enhance NYC BEST’s impact on storefront small businesses.
  • Support internal trainings and knowledge‑sharing on regulatory changes.
• Performance Management
  • Ensure Key Performance Indicators (KPIs) and program goals are met; enter data accurately in SBS CRM software.
  • Maintain detailed status reports on inspections, plan examinations, issues, opening dates, and time saved.
  • Track service delivery, client pipeline, and performance metrics such as project milestones and operational efficiencies.
  • Report KPIs regularly to executive staff via dashboards, reports, and presentations.
• Engagement and Pipeline Management
  • Identify and engage early‑stage entrepreneurs to provide regulatory guidance before licensing applications.
  • Present agency services via phone, email, meetings, and outreach events.
  • Develop pipelines by identifying potential clients through events, community partnerships, and referrals.
  • Collaborate with City agencies and SBS programming teams to find solutions for the business community.
  • Assist senior leadership with pipeline projects and relationship management with private and public partners.
  • Lead projects, travel throughout the five boroughs, and be available for evening and weekend events.
  • Represent NYC BEST at community events and forums to raise awareness of City services for entrepreneurs.

Pay

Salary range: $65,000.00 – $75,000.00

Work Arrangement

This position may be eligible for remote work up to two days per week under the Remote Work Pilot Program, with the understanding that in‑person attendance may be required for operational needs.