Compliance Advisor

About the role

The NYC BEST Compliance Advisor plays a crucial role in helping small businesses in New York City comply with city, state, and federal regulations. This position involves conducting onsite inspections, explaining regulatory processes, and providing guidance to help businesses avoid violations.

Responsibilities

• Conduct onsite walkthroughs with small businesses, providing one-on-one guidance on compliance.
• Describe the regulatory inspection process and what business owners should expect during an inspection.
• Explain possible actions business owners could take to eliminate conditions contributing to noncompliance with City, State, and Federal laws, rules, and regulations.
• Be prepared to outline the adjudication process for violations received, including general timeframes and the appropriate tribunal court for hearings.
• Refer business owners to additional resources or information as needed to further promote and enable compliance.
• Document key findings from the consultation and follow up as needed with business owners to provide additional clarification or compliance-related support.
• Conduct research into City, and relevant NYS, codes, permits, and requirements.
• Support deepening NYC BEST’s impact to storefront small business by proposing areas for improvement and development.
• Support internal trainings or knowledge-sharing sessions related to regulatory changes or agency processes.
• Ensure Key Performance Indicators (KPIs) & program goals are met, and that data is correctly entered in SBS Customer Relationship Management (CRM) software.
• Maintain accurate and specific status reports in the designated software or data analysis tools of establishments participating in these services, including inspection activity, plan examination, issues encountered, opening dates, and time saved.
• Utilize tracking systems to monitor service delivery and monitor client pipeline.
• Track performance metrics such as project milestones, business openings, and operational efficiencies.
• Report KPIs on a regular basis for Executive-level staff through Dashboards, reports and presentations.
• Proactively identify and engage entrepreneurs at early stages of business development to provide regulatory guidance before licensing and permitting applications are submitted.
• Present agency services and relevant City services on the phone, over email, during one-on-one meetings, and at outreach events.
• Support pipeline development by identifying potential clients through outreach events, community partnerships, and referrals from City agencies and community-based organizations.
• Aid in collaboration with all City agencies and their respective personnel to identify solutions for NYC’s business community, especially working with the team at SBS dedicated to programming to help businesses launch.
• Assist other initiatives and programs in the agency toward shared goals as required.
• Lead given projects and travel to meetings or events within the five boroughs and to be available for evening and weekend events.
• Participate in community events and forums to represent NYC BEST and increase awareness of City services for entrepreneurs.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Qualifications

• Candidates with previous experience related to compliance issues at DOHMH, DOB, FDNY, DEP, DSNY, DCWP or other NYC regulatory agencies are strongly preferred.
• At least two years of customer service and/or experience that demonstrates a proven record of helping individuals, clients and/or business owners.
• Ability to communicate complex, technical information – such as City codes, zoning requirements, and permitting procedures – in plain language that individuals without technical training can easily comprehend.
• Good observational skills, including the abilities to adequately describe observations in detail, deduce potential impacts of conditions or assess risk, and accurately document findings or observations.
• Strong interpersonal skills: ability to interact positively with business owners, ask questions to understand the core issues facing the business, identify information to be researched, and build trust during the conversation.
• Flexibility, multi-tasking capability, and proactive work ethic.
• Strong active listening skills as well as excellent written and verbal communication skills.
• Knowledge of MS Office (i.e. Microsoft Word, Excel, PowerPoint).
• Preferred fluent or working knowledge of Arabic, Urdu, Bengali, Polish, Haitian Creole, or French.
• Willingness to travel and/or drive to businesses across the five boroughs.
• A Motor Vehicle Driver’s License valid in the State of New York may be required for certain assignments.
• Ability to climb stairs and ladders and engage in extensive walking at facilities being inspected including those under construction and renovation while following all mandated safety procedures.

Benefits

The NYC BEST Compliance Advisor position offers a salary range of $65,000.00 – $75,000.00.