Complex Sales Manager

About the Role

A Kolter Hospitality Sales Manager collaborates with management throughout the hotel and the Company, delivering service excellence to guests and customers by listening to their needs, analyzing information, and creating tailored proposals in a pleasant and professional manner. This position is responsible for negotiating and closing sales while exceeding sales targets.

Responsibilities

• Solicit, negotiate, and confirm new and repeat business through initiative-taking direct sales calls, sales blitzes, appointment calls, trade shows, site visits, and marketing to maximize revenues and meet or exceed individual, team, and hotel budgeted revenue goals.
• Fully qualify business potential, ensuring pricing aligns with budgeted revenue goals.
• Collaborate with the Director of Sales & Marketing to develop quarterly and annual action plans for assigned market segments to achieve goals.
• Stay informed on market trends and news by reading CoStar, Business Journals, industry periodicals, and engaging in networking events.
• Professionally represent the hotel by participating in client and industry functions.
• Demonstrate the ability to work with maximum efficiency, accuracy, and diligence.
• Research competing hotels, prospects, and network to surface business and conduct competitive assessments, including sales techniques and responsiveness.
• Respond to all leads within the assigned market segment within 1-4 hours during the business week.
• Lead communication efforts, including contracts, proposals, site inspections, pre-cons, BEOs, and Group Resumes, maintaining positive communication with all hotel departments such as Revenue Management, Reservations, Rooms, and F&B outlets.
• Meet clients upon arrival and prior to departure to ensure all details of the contract are delivered.
• Document and track all sales activities in the property’s sales system in a timely, accurate, and consistent manner.
• Confirm groups, meetings, and payments are handled before the event, ensuring all guest checks, payments, master folios, and advance deposits are submitted to accounting.
• Follow up with clients after each event to ensure satisfaction and secure future business.
• Demonstrate leadership skills, motivating and coaching the hotel team to always be selling.
• Report to work on time, well-groomed, and in professional attire, representing the hotel, brand, and company positively at all times.
• Follow all safety procedures while working.
• Perform any other job-related duties as assigned by the Director of Sales & Marketing.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a demanding environment.
• Commit to the success and growth of the Company.
• Act honorably, even when no one is watching.
• Passionately provide personalized guest service.