Complex Operations Manager

Responsibilities

• Overall supervisory responsibility for all branch operations functions in the Complex including but not limited to cashiering, disbursement of checks and securities, processing incoming and outgoing correspondence, account transfers, margin, distribution of wire traffic, home office reports, maintenance of order tickets, client correspondence, and other documents consistent with firm retention requirements.
• Supervising and training all Complex support staff (Private Client Associates and Operations Assistants) to ensure that Financial Advisors (FAs) and clients receive superior service consistent with Janney policy and SRO rules.
• Specific supervisory tasks include sourcing, interviewing, selecting, hiring, registering and training of new support staff members including Private Client Associates and Operations Assistants.
• Conducting regular staff meetings as a forum for training on new policies and procedures and to facilitate open dialogue among Private Client Associates and/or other members of the support staff.
• Providing feedback to support staff members on their performance both on a routine basis and through annual performance reviews; addressing performance issues in conjunction with Complex Manager and Human Resources.
• Aid others by acting as a resource in the areas of training, coaching, and mentoring.
• Actively seek out and maintain an advanced knowledge base on all products and services, technology, forms and systems.
• May be involved with on-boarding new FAs to the branch.

Requirements

• Professional Licenses: Series 7, 9 and 10, 63 and 65 (or 66)
• Excellent client service skills
• Proficient in Word, Excel, PowerPoint and Outlook
• Works effectively in a fast paced, deadline-oriented environment
• Strong attention to detail
• Works effectively as part of a team

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or related field
• Minimum of 5 years of relevant experience in a financial services environment, preferably in a supervisory capacity
• Experience managing a team of support staff
• Experience with financial services regulatory requirements

Skills

• Strong organizational and time management skills
• Ability to handle multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Benefits

Benefits: Janney offers a competitive package including Paid Parental Leave, generous Paid Time Off, eligibility for a $2,000 referral bonus, Employee Ownership, and Professional Development Assistance Plan designed to help you make the most of your life at work and at home—today and in the future.

Pay

The salary range for this position will be $90,000 to $120,000. Total compensation packages at Janney are based on experience, skills, credentials, and geographical location, of each specific candidate.

Schedule

Full-time position.