Complex Claims Professional, Casualty

Duties & Responsibilities

• Manage and adjust construction casualty claims impacting primary and excess policies while ensuring the highest level of customer service and technical claim file quality.
• Proactively handle claims from first notice of loss through ultimate resolution, while advising internal partners and meeting with clients and brokers.
• Collaborate and partner with the insured and broker in the handling and adjudication of claims.
• Analyze and draft coverage letters as appropriate and communicate coverage positions effectively.
• Conduct, coordinate, and proactively handle the investigation process and ensure timely resolution of claims.
• Directly and closely monitor assignments to experts and defense counsel as necessary.
• Evaluate information related to coverage, liability, and damages to determine the extent of exposure to the insured and the company.
• Draft reports, set reserves within authority, and make claim recommendations concerning reserve changes.
• Travel to conferences, mediations, customer meetings, and trials as necessary.

Qualifications, Skills And Experience

• A minimum of 5+ years of experience handling Casualty claims, or related work.
• Ability to demonstrate technical competence in the handling of specialized claims.
• Ability to work independently and assimilate learning materials on many different subjects from various sources.
• Excellent interpersonal, communication, investigative and negotiation skills.
• Ability and willingness to work effectively in a team environment and handle multiple tasks simultaneously.
• Demonstrated experience in handling and adjusting claims in multiple jurisdictions and must possess, or successfully obtain, the required adjuster licenses.