Complex Claims Specialist

About the role

The US Claims team at Hiscox is a growing group of professionals with experience across private practice and in-house roles, working together to provide the ultimate product we offer to the market. Complex Claims Specialists are empowered to manage their claims with high levels of authority to provide fair and fast resolution of claims for our insured and broker partners.

Responsibilities

• Strategize and maximize early settlement opportunities for General Liability Claims (BI & PD)
• Draft and Review coverage analyses
• Monitor litigation/suits and manage local defense counsel & relationship
• Continually assess exposures and adequacy of claim reserves
• Drive employee engagement by exhibiting passion about the company, values, business and our customers
• Manage a full pending of General Liability Claims, as well as provide thought leadership in multiple forums within and outside of the company
• Engage in business development, product innovation, and market/customer insight
• Develop strong working relationships with underwriting leadership
• Attend mediations and/or settlement conferences where appropriate
• Actively participate in the Claims/UW/Actuarial feedback loop
• Keep senior claims management adequately and appropriately informed of key issues
• Liaise directly on daily basis with insureds and brokers
• Maintain timely and accurate file documentation/information in our claims management system

Qualifications

• Minimum of 8 years of professional experience in General Liability with an insurance carrier or litigation experience in General Liability
• Litigation and mediation experience
• Ability to analyze liability and potential damages exposure
• Experience monitoring outside counsel
• Experience negotiating allocation issues
• Experience drafting or reviewing litigation budgets
• Experience recommending or setting reserves
• Experience handling large volume of claims or litigation matters
• Ability to manage case load independently and meet timelines
• Excellent verbal and written communication skills
• Strong ability to establish rapport and build relationships with clients
• Team-oriented, with ability to excel in a collegial environment
• Leadership and people management skills

Benefits

• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short- term disability and long-term disability coverage
• 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
• Paid parental leave
• 4 week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees’ mental health and wellbeing
• Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
• Dynamic, creative and values-driven culture
• Modern and open office spaces, complimentary drinks

Pay

$115,000 - $130,000 per year

Schedule

This position is hybrid and requires two (2) days in our office weekly