Complex Claims Director - Auto & General Liability

About the role

Join us as a Complex Claims Director - Auto & General Liability to play your part in transforming the way we help customers manage risk. This role offers an opportunity to grow your skills and experience as a valued member of the team.

Responsibilities

• Independently manage a portfolio of complex auto and general liability claims.
• Develop and execute claim strategies, including liability assessment, damages evaluation, and resolution plans.
• Proactively identify and address coverage issues, risk transfer opportunities, and subrogation potential.
• Direct and manage litigated files, partnering with defense counsel to establish case strategy, budgets, and litigation plans.
• Evaluate venue, jury trends, and potential exposure to guide settlement decisions.
• Evaluate and reserve claims reflecting current exposure and claim developments.
• Conduct timely and thorough claim evaluations, including medical analysis, liability determinations, and damages assessment.
• Lead settlement negotiations on high-value claims, including mediations and direct negotiations with plaintiff counsel.
• Exercise strong judgment in balancing risk, cost, and customer outcomes.
• Partner with underwriting, risk management, and insureds to provide insight on claim trends and loss drivers.
• Communicate effectively with internal leadership regarding significant exposures and claim developments.
• Maintain thorough and accurate claim documentation.
• Provide guidance and informal mentorship to less experienced adjusters handling complex matters.
• Serve as a subject matter expert on large loss and complex liability claims.

Requirements

• Bachelor’s degree or equivalent experience required.
• 7+ years of experience handling complex or high-exposure auto and general liability claims.
• Demonstrated experience managing claims valued at $150,000+ within primary limits.
• Strong knowledge of liability law, litigation processes, and claim evaluation techniques.
• Proven negotiation and settlement skills in high-exposure environments.
• Experience working with defense counsel and managing litigation strategy.
• Ability to analyze medical records, expert reports, and financial damages.
• Strong communication, analytical, and decision-making skills.

Qualifications

• Property and casualty licenses are required and must be obtained within 6 months of hire.

Skills

• Excellent problem-solving and decision-making skills.
• Strong interpersonal and communication skills.
• Proficiency in legal and insurance terminology.
• Ability to handle multiple tasks simultaneously and prioritize accordingly.

Benefits

• Comprehensive benefits package including health, wellness, financial security, and professional development.
• Flexible work arrangements to accommodate personal needs.
• Opportunities for career growth and advancement.

Pay

Base salaries range from $93,000 to $125,000 depending on location.

Schedule

Primarily in-office, with up to 25% travel estimated.