Complex Claims Director- Auto and General Liability

About the role

Join us as a Complex Claims Director- Auto and General Liability to take on key responsibilities within a world-class claims function. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Key Responsibilities

• Independently manage a portfolio of complex auto and general liability claims.

• Develop and execute claim strategies, including liability assessment, damages evaluation, and resolution plans.

• Proactively identify and address coverage issues, risk transfer opportunities, and subrogation potential.

• Direct and manage litigated files, partnering with defense counsel to establish case strategy, budgets, and litigation plans.

• Evaluate venue, jury trends, and potential exposure to guide settlement decisions.

• Establish and maintain accurate reserves reflecting current exposure and claim developments.

• Conduct timely and thorough claim evaluations, including medical analysis, liability determinations, and damages assessment.

• Lead settlement negotiations on high-value claims, including mediations and direct negotiations with plaintiff counsel.

• Exercise strong judgment in balancing risk, cost, and customer outcomes.

• Partner with underwriting, risk management, and insureds to provide insight on claim trends and loss drivers.

• Communicate effectively with internal leadership regarding significant exposures and claim developments.

• Ensure adherence to company claims handling guidelines, regulatory requirements, and industry best practices.

• Maintain thorough and accurate claim documentation.

• Provide guidance and informal mentorship to less experienced adjusters handling complex matters.

• Serve as a subject matter expert on large loss and complex liability claims.

What We Are Looking For

• Bachelor’s degree or equivalent experience required.
• 10+ years of experience handling complex or high-exposure auto and general liability claims.
• 5+ years of claims litigation experience.
• Demonstrated experience managing claims valued at $150,000+ within primary limits.
• Strong knowledge of liability law, litigation processes, and claim evaluation techniques.
• Proven negotiation and settlement skills in high-exposure environments.
• Experience working with defense counsel and managing litigation strategy.
• Ability to analyze medical records, expert reports, and financial damages.
• Strong communication, analytical, and decision-making skills.

Qualifications

• Property and casualty licenses are required and must be obtained within 6 months of hire.

Benefits

• For positions based in Jersey City, NJ the base salary range is $96,000-$129,000.
• For positions based in Chicago, the base salary range is $104,600-$127,600.
• For positions based in Boston, the base salary range is $110,000-$130,000.
• In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.
• We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

Company Culture

• We are committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.
• We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs).
• We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Equal Opportunity Employer

• AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.
• If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area

• CL - Claims