Complex Claims Director

About the role

Join us as a Complex Claims Director to grow your experience in Claims. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Responsibilities

• Handle some of the largest and most complex claims in the industry
• Investigate, evaluate and dispose of new and existing 3rd party property and casualty claims
• Review coverage under Excess Commercial General liability and auto policies
• Participate in the investigation of the claim and control litigation strategy
• Direct the litigation, attend mediations and trials, assess liability and damages, and recommend reserves
• Present large value cases to senior management
• Communicate with insureds, brokers, attorneys, and claimants with excellent customer service skills
• Determine the scope and extent of available coverage
• Prepare and execute investigation strategies identifying critical issues affecting liability, causation, and damages
• Audit risk transfer and contribution opportunities
• Communicate and manage expectations with internal and external customers, including insureds, brokers, and underwriters
• Document exposure evaluation and resolution strategy
• Present claim disposition recommendations to senior management
• Negotiate multimillion-dollar claims with top plaintiff attorneys nationwide
• Document evaluation, thought process, and strategy
• Utilize Alternative Dispute Resolution (ADR) as appropriate and necessary
• Evaluate and budget litigation of each claim through discussions with counsel, vendors, and insureds
• Establish clear ground rules to maintain financial control of budget and expenses with defense and coverage counsel

Requirements

5+ years of Commercial/Industry claims experience preferred

Excellent communication skills (verbal/written) and strong negotiation skills

Advanced experience and capabilities in litigation claims management including ADR and mediation process

Experience attending and controlling cases- pre-suit, litigated and post trial- at mediations, settlement conferences, etc.

Property and Casualty licenses required, must be obtained within 6 months

Qualifications

Motivated individuals who are interested in the potential for an upwardly mobile career path

Skills

Commercial/Industry claims experience

Strong communication and negotiation skills

Advanced litigation claims management experience

Experience with ADR and mediation

Ability to handle large, complex claims

Excellent customer service skills

Benefits

Explore our comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development.

Pay

Details on pay will be provided during the interview process.

Schedule

Details on schedule will be provided during the interview process.