Complaint Resolution Specialist - Compliance

Position Summary

The Complaints Resolution Specialist is responsible for investigating, providing compliance guidance and coordinating the response and resolution to customer complaints relating to Wintrust’s family of community banks. Our goal is to ensure that customers receive a prompt and transparent response to their concerns (customer service excellence) while understanding that issue identification and resolution (compliance risk) is essential for an effective Complaint Management Program.

This position will reside within our Fair & Responsible Banking Department, which has oversight of our Complaint Management Program.

Qualifications

• 2+ years working in retail banking, banking operations, or a bank compliance role
• Good understanding of retail banking front line and operations
• Knowledge of consumer compliance laws and regulations
• Exceptional writing, problem solving and analytical skills
• Ability to thrive in unfamiliar situations, adapt to change and produce quality work while meeting deadlines
• Bachelor’s degree is preferred

Benefits

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance

Pay and Schedule

The estimated salary range for this role is $59,000-$77,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills and experience.