Complaint Laboratory Analyst - Columbus, OH

About the role

This position is based in Columbus, OH within the Nutrition Division. The Complaint Laboratory Analyst ensures complaint laboratory investigations are comprehensive, timely, and compliant with procedural requirements and customer expectations. The role coordinates and completes laboratory testing associated with returned customer complaint samples, supports the complaint investigation process, laboratory functionality, customer satisfaction, and good laboratory practices (GLP).

Responsibilities

• Perform a variety of technical testing associated with returned customer complaint samples.
• Receive and document laboratory findings in quality management systems.
• Escalate potential risk to management as appropriate.
• Perform technical and record‑keeping duties in conformance with company and regulatory policies and standards to meet quality and accuracy requirements.
• Support and initiate cross‑functional engagement for associated complaint investigations.
• Support complaint processing and evaluation for US‑marketed product.
• Provide subject‑matter expertise during internal audits, external audits, and regulatory inspections; retrieve documentation, demonstrate system knowledge, and respond to questions related to complaint investigations.
• Support audit response activities as needed.

Requirements

• Required: High School Diploma; 2+ years in a laboratory setting.
• Preferred: Bachelor’s degree.

Benefits

• Career development with an international company.
• Eligibility for free medical coverage in the Health Investment Plan (HIP) PPO medical plan starting the next calendar year.
• Excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit (affordable path to a bachelor’s degree).
• Global recognition as a great place to work, and for diversity, working mothers, female executives, and scientists.

Pay

Base pay range: $24.65 – $49.25 per hour. In specific locations, the pay range may vary from the range posted.