Community Wellness Patient Care Coordinator

Pay Range: $26.06 - $36.08

About the role

This position functions within SEARHC Community Wellness and is responsible for coordinating the delivery of appropriate and timely care for patients, promoting quality and cost-effective health care outcomes, and ensuring the efficient daily operations of the Nutrition Services Team, WISEWOMAN, Women’s Health Program, and Diabetes Education Team.

Responsibilities

• Affords the Community Wellness Division in coordinating safe, effective, efficient, equitable, patient-centered care.
• Assesses the self-management skills of patients and caregivers and encourages wellness and autonomy through support, training, and coordination of referred services.
• Communicates regularly with patients and caregivers regarding referred services.
• Utilizes sound knowledge and judgement in determining prioritization of patient referrals, outreach, and coordination of care to maintain patient safety and service quality.
• Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.
• Tracks and maintains case management coordination data identified by program managers.
• Schedules patient appointments, answers patient calls/queries, monitors and communicates to patients through WellApp messaging.
• Generates patient letters and completes relevant forms as needed.
• Advocates for patient and patient caregivers at service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner.
• Collaborates with the Community Wellness Division members to establish plan of care to maximize patient healthcare outcomes.
• Verifies patients' insurance profile and demographics are current and update as needed.
• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Fosters partnerships through teamwork and utilizes resources effectively.
• Supports Community Wellness staff, works with team to ensure coverage of administrative duties and scheduling for all service lines.
• Maintains schedules for Nutrition Services team, WISEWOMAN Women’s Health Program, and Diabetes Education Team: checking patients in, noting cancellations, and filling open slots with cancellation lists as available; utilizes and manages all incoming Well App, voicemail, email, and phone lines.
• Makes sure all scheduled patients’ upcoming appointments are completed and ensures correct provider information and verified insurance eligibility.
• Verifies provider IT accounts, travel, and housing requests.
• Coordinates educational in-services provided by the Community Wellness providers if needed.
• Promotes, encourages, and displays the highest level of customer service, professional behavior, and courtesy to patients and staff.
• Completes data collection as requested by leadership.
• Ensures all data is input into designated database for ease of communication across the consortium.

Requirements

• Associate’s degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or course work.
• A Bachelor’s degree in a relevant field may be exchanged for all required experience.
• Basic Life Support preferred.

Experience

• 2 years of healthcare, behavioral health, dental, or relevant administrative experience required.
• Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role.

Skills

• Computer use.
• Problem-solving conflict resolution.
• Strong interpersonal and organizational skills.
• Ability to multi-task and work independently in a fast-paced environment.