Community Support Specialist - Senior Living

Essential Functions & Responsibilities

• Greets residents, family, visitors and staff pleasantly and seeks to assist them.
• Recognizes and communicates necessary information to residents and family, addressing their concerns in a timely manner.
• Assists everyone who enters the Blakeford campus through the Independent Living entrance. Seeks to provide a lasting impression upon all who enter of professionalism, confidence, and hospitality.
• Works with the Transportation Services to ensure that resident requests for transportation are fulfilled in a timely and efficient manner.
• Directs administrative work flow/scheduling of transportation.
• Prepares Maintenance and Housekeeping Work Orders as requested by residents and/or personnel. Maintains the Work Order Tracking System.
• Ensures the Front Office is organized, presentable and running smoothly.
• Answers phone calls in a professional manner, assisting callers when needed, and routing callers to their appropriate destination.
• Writes receipts to residents for rent and miscellaneous payments.
• Provides assistance with mail including: sorting mail upon its arrival, weighing outgoing mail, and selling stamps.
• All other duties as assigned.

Education & Experience

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Basic personal computer skills, including e-mail, word processing, spread sheet, and graphics.

Benefits

• Competitive pay
• Health, dental, vision insurance and other benefits
• Company-paid life and short-term disability
• On-site team member gym
• Paid time off with cashout option
• 403(b) with employer match
• Tuition reimbursement and scholarship programs
• Award-winning team member appreciation events