Community Support Services Engagement Specialist

Position

The Community Support Services Engagement Specialist will identify, link, and work to maintain engagement with homeless individuals using the Housing First model as well as other evidence-based practices such as Motivational Interviewing. The Community Support Services Engagement Specialist is responsible to provide behavioral health rehabilitation services and supports that is necessary to assist individuals in achieving recovery goals in various life roles such as housing, employment, educational, and/or social domains. Services are provided that improve skills, self-esteem, and a sense of belonging to the larger community.

About the Role

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Principal Responsibilities

• Contributing to the development, implementation, monitoring, and updating of the individualized rehabilitation plan.
• Provide skill teaching to assist individuals in developing the skills in various areas that promotes the achieving and maintaining of valued life roles in the housing, employment, physical health, educational, and/or social domains and allows the individuals to achieve community integration and to remain in an independent living setting of his/her choice.
• Document all observations, information, and services into the HMIS and EHR, ensuring each individual is entered within 48 hours of contact.
• Performing crisis intervention services as needed.
• Provide supportive counseling services to unhoused and formerly homeless but recently housed individuals.
• Communicate observations and information about individuals to the Program Manager and clinical team.
• Attend scheduled team meetings and clinical supervision.
• Demonstrate ability and flexibility to work as a team member.
• Organize and support socialization activities through use of IMR or other evidence-based practices when indicated on the individual rehabilitation plan.
• Participate in individual service coordination activities, including vocational and educational services.
• Develop community resources for individuals to obtain affordable housing in the community.

Qualifications

• A bachelor’s degree from an accredited college or university in one of the helping professions, such as social work, human services, counseling, psychiatric rehabilitation, psychology, or criminal justice.
• A minimum of 1 year experience working with homeless services and homeless outreach programs is preferred.
• Certification as a psychiatric rehabilitation practitioner (CPRP) may be substituted for one year of experience.
• This position shall also have a valid state driver’s license with a safe driving record that meets agency procedures.

Benefits

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy: Medical, Dental, & Vision Coverage Prescribed Coverage Life Insurance Retirement Plan Tuition Reimbursement Paid Time Off, including a Paid Birthday Holiday And much more!

Contact Us

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

Equal Opportunity Employer

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.