Community Support Program Specialist

About the Role

We are looking for a Community Support and Admissions Specialist to join our team and play an important role in supporting Cincinnati Animal CARE's (CAC) mission. In this position, you will:

• Partner with our community to achieve the best outcomes for both pets and the people who love them.
• Work extensively with the public to provide services that help keep pets in their homes by identifying barriers, assessing needs, and providing consultation, resources, support, and follow-through.
• Assist community members with surrendered animals, intake of found animals, and reunification efforts to help lost pets return home, while problem-solving alternatives to shelter intake whenever possible.

This is a great opportunity for someone who enjoys meaningful work, takes pride in helping others, and wants to contribute to a growing organization making a real impact in the community.

Responsibilities

Your day-to-day may include:

• Conduct phone and in-person consultations with the public.
• De-escalate challenging situations and provide compassionate customer service during emotionally difficult circumstances.
• Offer education, resources, and referrals related to pet behavior, housing challenges, medical concerns, lost-and-found services, and rehoming support.
• Maintain accurate records and documentation in shelter software systems and several other tracking systems using precise attention to detail.
• Vaccinate and handle a high volume of animals, including those experiencing stress, fear, illness, or overstimulation.
• Assist with on-site and off-site community programs including vaccine clinics, microchip clinics, pet food assistance, and outreach events.
• Frequent cleaning and disinfecting of equipment and shared work areas.
• Work alongside and collaborate with other departments to ensure daily responsibilities and ongoing projects are optimal and high functioning.
• Support additional organizational needs as they arise.

Qualifications

We're looking for someone who:

• Is passionate about CAC's mission and animal welfare.
• Brings a positive, team-first attitude.
• Communicates openly and professionally.
• Takes ownership and solves problems proactively.
• Is resilient and thrives in a fast-paced, ever-changing environment.
• Can balance compassion with accountability.
• Is dependable, adaptable, and eager to learn.
• Approaches each interaction with empathy, curiosity, and a solutions-focused mindset.

Requirements

• A high school diploma or equivalent.
• One year of animal husbandry/care experience and/or customer service experience preferred.
• Comfortable with all sizes, breeds, and species of animals.
• Possess empathetic communication skills.
• Ability to handle sensitive issues.
• Ability to maintain accurate records.
• Ability to restrain animals.
• Ability to exercise judgment, tact, and diplomacy.
• Ability to understand and carry out oral and written instructions.
• Positions within this classification may require a valid Ohio driver's license.
• Data entry skills.

Benefits

At CAC, you'll be part of more than just a workplace. You'll join a team of people doing meaningful work together. We offer:

• The opportunity to make a real difference every day.
• A mission-driven, supportive team culture.
• Growth and development opportunities.
• Competitive benefits package.
• A workplace where your work directly impacts animals and the community.

Pay

• Minimum pay of $16.83 after successful 90-day training period.
• $15.75 during training period.

• Retirement plan with employer match.
• Health, Dental, and Vision Insurance.
• Paid Time Off.
• Professional Development Assistance.
• Life Insurance.

Working Conditions / Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, and hear. The employee is occasionally required to:

• Use hands to finger, handle, or operate objects, controls, or tools.
• Reach with hands and arms.
• Climb or balance.
• Stoop, kneel, crouch.