Community & Support Lead ($70k-$100k) at fast-growing consumer AI hardware startup

Fast-growing consumer AI hardware startup.

About the role

Lead the end-to-end support and community functions for a high-growth consumer technology startup. You will manage a distributed team, optimize AI-driven support automation, and build a vibrant community program from scratch. This hybrid hardware-software role requires balancing technical troubleshooting with strategic community advocacy to drive engagement for a global user base.

Location: San Francisco, USA

Why this role is remarkable

• Lead both support and community functions at a high-growth startup, reporting directly to the founding team.
• Join a well-funded company backed by top-tier VCs and a premier global accelerator program with significant revenue.
• Shape the future of user engagement by building ambassador programs and scaling AI-driven support for hundreds of thousands of users.

Responsibilities

• Scale and manage a distributed global support team while overseeing the entire helpdesk and automation stack.
• Architect a community strategy from the ground up, including ambassador programs and power user groups.
• Collaborate with engineering to bridge the gap between user feedback and technical product improvements for hardware and software.

Requirements

• Proven track record shipping support automation and managing customer service teams within the consumer tech space.
• Hands-on experience troubleshooting complex ecosystems involving both physical hardware and digital software applications.
• Exceptional communication skills with the ability to lead community initiatives and maintain a high standard for brand tone.

Pay

$70k–$100k