Community Support Advocate

About the role

Join us in uplifting communities through support, advocacy and heart! HELP New Mexico’s Community Services Block Grant (CSBG) is designed to assist limited-income individuals on their journeys to achieve their educational and employment goals. This happens through an individualized array of supportive services and emergency assistance, so families will have their needs met while education and/or job training is ongoing. This is an office based position with community work and travel to the following counties: Mora, Taos and Colfax.

Responsibilities

• Work under the Community Services Block Grant (CSBG) program to provide direct support and advocacy services to low-income individuals and families.
• Connect clients with essential services like housing, healthcare, and food assistance.
• Foster a supportive environment that strengthens individuals and communities through education, outreach, and resource coordination.
• Track client progress, manage service plans, and follow up to ensure clients receive the support they need.

Requirements

• High school diploma or GED required; Bachelor’s degree in a related field (Social Work, Human Services, etc.) preferred.
• At least 1 year of experience in social services, case management, or community outreach preferred, but not required.
• Experience working with low-income individuals or families is a plus.
• Valid driver’s license and access to reliable transportation (if applicable).
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).

Skills

• Strong time management skills to meet established deadlines.
• Strong organizational skills and the ability to keep accurate records.
• Experience using case management software is helpful but not required.
• Compassionate and responsive, able to provide immediate support to clients in urgent or emergency situations, like homelessness or financial instability.
• Collaborative and able to connect clients with local community resources and ensuring they receive proper referrals for continued assistance, offering guidance, and helping them overcome barriers to achieve self-sufficiency.
• Team player, able to work with other staff members, community partners, and organizations to support clients.

Benefits

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection & Voluntary Benefits