Community Support Advocate

About the role

Join us in uplifting communities through support, advocacy and heart! HELP New Mexico’s Community Services Block Grant (CSBG) is designed to assist limited-income individuals on their journeys to achieve their educational and employment goals. This happens through an individualized array of supportive services and emergency assistance, so families will have their needs met while education and/or job training is ongoing. This will be an office based position along with work out in the community.

Responsibilities

• You will work under the Community Services Block Grant (CSBG) program to provide direct support and advocacy services to low-income individuals and families.
• Connect with essential services like housing, healthcare, and food assistance.
• Foster a supportive environment that strengthens individuals and communities through education, outreach, and resource coordination.
• Track client progress, managing service plans, and following up to ensure clients receive the support they need.

Qualifications

• You are compassionate and responsive and able to provide immediate support to clients in urgent or emergency situations, like homelessness or financial instability.
• You are collaborative and able to connect clients with local community resources and ensuring they receive proper referrals for continued assistance offering guidance, and helping them overcome barriers to achieve self-sufficiency.
• You are organized and detail-oriented for keeping accurate records of client information and services provided and ensuring compliance with program guidelines.
• You are a team player and can work with other staff members, community partners, and organizations to support clients.
• High school diploma or GED required
• Bachelor’s degree in a related field (Social Work, Human Services, etc.) preferred
• At least 1 year of experience in social services, case management, or community outreach preferred, but not required
• Experience working with low-income individuals or families is a plus
• Valid driver’s license and access to reliable transportation (if applicable)
• Basic knowledge of Microsoft Office (Word, Excel, Outlook)
• Strong time management skills to meet established deadlines
• Strong organizational skills and the ability to keep accurate records
• Experience using case management software is helpful but not required

Benefits

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program