Community Specialist | Whalers Village

Core Responsibilities

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.

Job Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• Schedule/Availability: The work schedule can vary based on store needs. Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays. During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees.
• Experience: 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building.

Job Assets

• Built or maintained relationships with clients, groups, or partners.
• Motivated team members to accomplish goals or activities.

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community.
• Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities.
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
• Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop.
• Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives.
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others.

Compensation & Benefits

• Base Pay Range: $26.00 - $29.91/hour, subject to minimum wage in the location.
• Target Bonus: $2.00/hour.
• Total Target Base Pay Range: $28.00 - $31.91/hour.
• lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance.
• The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.
• As part of our offerings, employees in this position may be eligible for our competitive bonus program and equity offerings, subject to program eligibility requirements.
• Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.