Community Specialist

Responsibilities

• Show available units to prospective tenants and provide detailed information about the property
• Luxury lease up experience required
• Maintain updated knowledge of market conditions and trends
• Address tenant concerns and coordinate maintenance requests with the property management team
• Adhere to Fair Housing regulations and guidelines
• Provides current and prospective residents with the best possible customer service to retain residents and lease properties
• Discovers, engages, and advances each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move
• Displays a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts
• Handles incoming sales by phone, email, and online chat
• Logs all activity into company provided databases (Elise, One Site) in a timely and accurate manner
• Accurately communicates the benefits and features of the property portfolio
• Stays up to date with all promotions/leasing incentives
• Provides accurate information to residents and prospects in a courteous manner and fills all reasonable requests or requirements
• Maintains company’s customer service and sales standards

Requirements

• Previous experience in property management or real estate is preferred
• Strong administrative skills with proficiency in Microsoft Office Suite
• Knowledge of lease agreements, contracts, and legal documents
• Familiarity with property maintenance and basic repair concepts
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Understanding of Fair Housing regulations and Section 8 housing programs

Benefits

• Competitive salary and commission structure
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities