Community Services Specialist-Wright State Student Housing

Job Responsibilities

• Serve as the first point of contact for resident service calls, requests, and problem solving
• Lend administrative support to managerial staff
• Aid in key administration processes and maintain key controls
• Maintain residents' compliance with community rules and policies
• Provide assistance to ensure excellent resident relations and resolve issues in accordance with company standards; maintain records of each issue and response

Physical Asset Management

• Routinely walk the property and make recommendations for maintaining high curb appeal
• Aid the facilities team with move-in/move-out inspections; coordinate with the maintenance team for timely reconditioning of residential units

General

• Respond to and collaborate with peers in a timely and supportive manner
• Identify patterns and problem areas and make recommendations to management on areas of improvement
• Prepare for meetings (create agendas, provide work product and reading materials, create a collaborative discussion environment, assign and follow up on tasks)
• Conduct duties in accordance with company Fair Housing regulations, employment law, the Fair Credit Reporting Act, EPA and OSHA regulations, and all other relevant laws

Performance Objectives

• Strive to uphold Crawford Hoying's 7 core values: Ownership and accountability, Flexibility and effectiveness, Customer service feedback, Asset net operating income, Strategic approach to problem-solving and troubleshooting, Timeliness and transactional accuracy

Preferred Knowledge, Skills, Education, And Experience

• A minimum of 2 years of true property management experience
• An understanding of accounting principles and budget processes
• Strong analytical, organizational, problem-solving, and multitasking skills
• Proficiency with Microsoft Office products
• Excellent verbal and written communication skills
• A sense of urgency and responsiveness when following up on matters
• Exceptional customer service and the ability to develop rapport with people
• The ability to effectively interface across all departments
• Negotiation and conflict-resolution skills
• The ability to give clear direction and respond to inquiries
• Project management skills, including planning, organizing, and coordinating tasks
• A valid driver’s license

Work Environment

• Interfaces with external and internal customers, residents, employees, and vendors on a regular basis
• Typical work hours are 8:00 am to 4:30 pm, with occasional weekend work and availability to work after hours, as needed

Reporting Structure

The Community Services Specialist reports to the Business Manager and supports the District Property Manager as needed.

Physical Requirements

• Frequent standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling
• May require lifting and/or moving up to 25 pounds
• Required to drive during the course of their day