Community Services Assistant - Throughout Riverside County

About the role

Riverside University Health System (RUHS) Behavioral Health seeks Community Services Assistants to join our team. This posting will serve to fill multiple current and upcoming bilingual and non-bilingual Community Services Assistant vacancies throughout Riverside County. Applications will be reviewed in the order of when it was received. This posting is subject to being closed at a maximum number of applicants depending on assignment.

Responsibilities

• Provide basic information and educational materials of departmental and program services.
• Help the community, clients and/or the public understand policies and procedures.
• Establish effective lines of communication between the department, community, clients, and/or the public.
• Provide feedback, both verbally and in writing, to appropriate professional staff members regarding the community, clients, and/or the public response to program services.
• Conduct formal and informal meetings to provide information to individuals regarding problems they are experiencing.
• Interview clients and/or the public to gather basic information.
• Aid in the preparation and submission of necessary forms and paperwork.
• Track and log appropriate information (e.g., individuals contacted, services provided, participant information, verification of eligibility, and/or resources utilized).
• Schedule appointments for services and refer clients and/or the public to other agencies when appropriate.
• Coordinate and/or provide necessary transportation to clients and/or the public.
• Perform computer inquiries, records and/or background checks on clients and/or the public.
• Initiate and compose routine correspondence.
• Compile a variety of narrative and statistical reports.
• Locate, receive, obtain, and/or file court dockets.
• Prepare lists of dockets not received.
• Review register of actions.
• Track cases on a monthly basis to remind professional staff of cases needing progress reports.
• Maintain and update files.
• Assist in coordinating community events including scheduling, outreach and logistics.
• Maintain and update records related to participation, outcome and public feedback.
• Support and educate participants regarding Department outreach services, education events and/or programs.

Requirements

• Experience: Six months of public contact.
• Education: Completion of 9 semester or 12 quarter units from an accredited college or university, preferably with coursework in behavioral or social sciences, or a related field to the assignment.

Qualifications

• Knowledge of: The basic needs and problems of disadvantaged groups and various other groups (e.g., the elderly); multi-cultural and ethnic differences.
• Ability to: Learn basic principles of various human services programs; understand the cultural and social factors affecting behavior patterns; effectively communicate social, cultural and behavioral facts to professional staff and community members; communicate effectively and establish and maintain good relations with a wide range of social and ethnic groups; obtain and record accurate information.

Skills

• Effective communication skills.
• Ability to learn and apply basic principles of human services programs.
• Understanding of cultural and social factors affecting behavior patterns.
• Ability to communicate effectively and establish good relations with diverse groups.
• Ability to obtain and record accurate information.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

Supplemental Information

Contact the recruiter, Nicole Prado: nprado@rivco.org , (951) 955-2552 with any questions regarding this recruitment. Please allow 1-2 business days for a response to general inquiries.

Application Information

To apply, click the 'Apply' link located on this page. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.