Community Assistant
Essential Functions
Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance.
Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities.
Maintain and organize all resident files.
Marketing Support
Lease apartments, respond to telephone inquiries, qualify applicants, show apartments, ensure all move-in paperwork is accurately prepared.
Manage renewals and active leases, track expirations, prepare expiration letters and draft renewal leases.
Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly.
Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards.
Customer Service
Assist in planning and preparation of resident events.
Complete a daily inspection of the property and market-ready units.
Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans.
Provide excellent customer service and display courteous and professional attitude toward all customers.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Advise Community Manager of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset.
Team Development
Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values.
Assist Community Manager in evaluating and supervising team members.
May occasionally be required to assist at other properties.
Run errands to support the property as necessary.