Community Service Liaison (Records Room Clerk)

Application deadline: October 16, 2026.

About the role

Community Service Liaison (Records Room Clerk) – full‑time union position responsible for general police record keeping, preparation of court documents, customer service, maintaining LEADS records, and matron duties including searching female prisoners.

Responsibilities

• LARS coding and mailing of accident reports for the Illinois Department of Transportation
• Maintain Missing Persons records
• Preparation of arrest files to facilitate transfer of prisoners to court
• Maintain mug shots and court dispositions
• File case reports
• Active warrant entries and maintenance of warrant records
• Entry of accident reports, and entry and maintenance of Gang F. I. cards for officer safety
• Monitor security cameras to ensure wellbeing of prisoner holding & processing areas, building alarms and perimeter of Public Safety Building
• Order and assure pickup of prisoner meals three (3) times per day
• Change and maintain tapes of lockup area and the entire building every 24‑hour period
• Act as front desk clerk, answering phones, handle all window traffic
• Pull files for court dockets and re‑filing of same
• Process all aspects of tow and/or impounded vehicles
• Process bike registrations
• May be required to train new CSL team members
• Other duties as assigned

Requirements

• High school diploma or GED; Bachelor's Degree preferred
• 3‑5 years of front‑facing customer service experience
• 3‑5 years of administrative experience which included maintaining a filing system
• 1‑2 years of cash handling experience
• Ability to type at least 30 wpm accurately
• Prior experience handling confidential and/or sensitive information
• Successfully pass background check and pre‑employment medical screening
• Successful completion of LEADS certification process, records training program and personal profile exam
• Ability to complete training on other Police records management systems including NIBRS, DACRA and others added when needed
• Pass an extensive criminal background check (as required by LEADS and NCIC Standards), reference check and security clearance
• Successful completion of a six (6) month probationary period
• Ability to work a rotating shift, mandatory overtime, weekends and holidays

Benefits

• BCBS Medical & Vision Insurance
• MetLife Dental Insurance
• Company‑paid Life Insurance
• Access to Additional Ancillary Benefit Programs
• PTO: 12 sick days, 1 personal day, 12 paid holidays

Pay

Starting salary: $19.85 per hour