Community Service Inspector (Drinking Water Operations)

About the role

Position Overview: Applications accepted from all persons interested. Service Line/Section: Houston Water/Drinking Water Operations. Reporting Location: Houston, Texas, USA. Workdays & Hours: Monday - Friday, 7:00am - 4:00pm; 10:00pm - 6:00am (subject to change). This is a Houston Public Works Emergency Management position at the Tier I Level and a safety impact position subject to random drug testing.

Responsibilities

• Investigates water distribution service requests.
• Reviews and updates service request and work order system to ensure information is updated and closed out in a timely manner.
• Responds to complaints/inquiries from citizens, City officials or outside agencies, civic groups, contractors, technical professionals, and businesses.
• Ensures all job sites are safe and secure for the protection of the public.
• Performs detailed record-keeping activities to maintain filing systems, reports, and documentation.
• Ensures that all work orders, activity reports, photo logs/uploads, etc. are completed in a timely, accurate, and efficient manner.
• Prepares and submits various technical reports.
• Reads and understands drawings and maps to verify locations of mains, valves, fire hydrants, service lines, manholes, and other utilities.
• Uses tools and devices such as scanners, computers, tablets, manual water pumps, valve keys, etc. as required.
• Performs other duties as assigned.
• Drives to and from job sites.

Requirements

• Education: High school diploma or GED certificate and up to eighteen months of specialized education or training in a specific area or trade.
• Experience: One (1) year of experience related to customer service or an area of inspection to be performed; depending on specialty, may require journey‑level experience after completion of an apprenticeship program.
• License: Valid Texas driver's license and compliance with the City of Houston's policy on driving.

Skills

• Preference for experience, knowledge, and understanding of water utility maintenance/repair of water distribution assets.
• Experience with INFOR IPS or similar work order tracking system and GIS.
• Proficiency in Microsoft Applications (Word, Excel, Outlook) and basic computer skills.
• Preference given to eligible veteran applicants who meet qualifications.

Pay

Pay Grade - 16

Schedule

Monday - Friday, 7:00am - 4:00pm; 10:00pm - 6:00am (subject to change)