Community Service Clerk

Job Overview

The Community Service Clerk is responsible for performing clerical duties, greeting and assisting residents, and providing front desk coverage when needed. The department ensures compliance with the Restrictions and Criteria of the Poinciana Community Covenants. Supports the Design and Control board team, Fines Committee team, and in Master Board meetings.

Responsibilities

• Maintains working area neat and performs reception duties such as answering and routing telephone calls.
• Accurately and clearly, answer and route telephone calls and walk-in inquiries.
• Typing as required (35wpm) with good spelling and vocabulary skills.
• Keeps clear, accurate records on all builder's and/or resident's requests and processes same.
• Retrieves information from files.
• Sends out violation letters.
• Provides supporting documentation for Committees if needed.
• Prepares and records all building requests for the Design Control Board.
• Files documents and records as necessary.
• Maintains all DCB approvals/disapprovals properly filed in account's record file.
• Reproduces pertinent literature.
• Accepts payments for maps, RV lots, copies, and issues receipts as warranted.
• Prepares and maintains reports of all Design Control Criteria and Subdivision Declaration of Restrictions Violations.
• Performs such additional duties and responsibilities as may be required by the needs of the Community Service Department and the Company.

Qualifications

• A high school or G.E.D. equivalency diploma.
• A working knowledge of blueprints is preferred.
• Excellent writing and oral communication skills are a must.
• Some radio communications knowledge.
• Independent work ability is a must.
• Typing (35wpm), spelling, vocabulary, and computer skills are a must.
• The ability to operate office machines.
• Computer skills (Microsoft Word, Excel, mass email, database management, etc.).
• An excellent working knowledge of customer service principles and practices.
• Critical thinking, complex problem solving, judgment, and decision making.
• The ability to work independently and be self-driven.

Physical Requirements

• Standing, sitting, walking.
• Able to sit for hours at a desk and work on computer.

What We Offer

• Full comprehensive benefits including your choice of multiple medical plans, dental, and Vision.
• Time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.
• $16.00 hourly compensation.

Additional Information

• Schedule: Monday-Friday 8:00am – 5:00pm, 40 hours per week.
• Property specific perks (free access to gym, swimming pools).

Compensation

$16.00 Hourly

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Alternative Selection Process or Reasonable Accommodations

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.