Community Sales Manager (CSMT)

About the Role

We're seeking Community Sales Managers (CSMs) to join our dynamic sales force. Whether you're a seasoned home sales professional or new to the industry, all Community Sales Managers start as Community Sales Managers in Training (CSMT). Our formalized training program ensures you'll master the Taylor Morrison way, tailored to your background, experience, and abilities, ranging from 2 weeks to a full year. We provide the tools and training you need to excel and deliver exceptional customer experiences in the home buying process.

Responsibilities

• Participate in training sessions to gain knowledge about:
  • Our homes and communities
  • How to use finance as a sales tool
  • Sales purchase agreement
  • Using the CRM as a prospecting tool
  • Community management
• Shadow experienced Community Sales Managers to observe best practices and gain practical insights into the sales process.
• Complete assigned reading materials, online courses, and other training activities to enhance sales skills.
• Learn about our product and features:
  • Understand the features and benefits of our homes and communities.
  • Learn how our offerings fulfill customer needs and solve their pain points.
  • Demonstrate proficiency in articulating product/service value propositions to potential customers.
• Learn and master sales techniques:
  • Prospecting, presenting solutions, handling objections, and closing deals.
  • Practice effective communication and active listening skills.
  • Develop negotiation skills to secure favorable outcomes.
• Customer Relationship Management:
  • Understand the importance of building and maintaining strong customer relationships.
  • Learn how to effectively follow up with prospects, address inquiries, and resolve issues.
  • Gain proficiency in utilizing CRM tools to track interactions and manage accounts.
• Performance Evaluation:
  • Participate in regular performance evaluations and feedback sessions.
  • Set goals for personal development and track progress.
  • Demonstrate continuous improvement and a proactive approach to learning.
• Perform other duties as assigned.

Requirements

• Active Real Estate License required (where applicable by state).
• Proficiency with Microsoft software applications (Excel, Word, Access, Outlook, PowerPoint, and Internet Explorer).
• High level of organizational and documentation skills.
• Customer service-oriented with a belief that the customer is the number one priority.
• Ability to be flexible and prioritize tasks to meet deadlines.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.

Essential Functions

• Report to Division/Corporate Office/Community daily and adhere to schedule.
• Ability to access, input, and retrieve information from a computer and/or electronic device.
• Ability to have face-to-face conversations with customers, co-workers, and higher-level managers.
• Ability to sit or stand for long periods and move around the work environment as needed.
• Ability to operate a motor vehicle if applicable.
• Comply with company policies and procedures.

Physical Demands

• Must be able to remain in a stationary position up to 50% of the time.
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Pay

$25.00 hourly. Bonus or commission-based after training is complete (usually 45-90 days for highly experienced persons). Target compensation: $175,000-$200,000.

Benefits

• Competitive compensation.
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage.
• 401(k) with company matching contributions.
• Flexible Spending Accounts.
• Disability programs.
• Employee & dependent life insurance.
• Vacation & company holidays.
• Tuition reimbursement.
• Employee Home Purchase Rebate Program.
• Home Mortgage Program.
• Employee Assistance Program (EAP).