Community Safety Ambassador Lead

About the role

The Community Safety Ambassador Lead provides on-the-ground leadership, guidance, and support to frontline ambassadors while continuing to perform ambassador duties in the field. This position bridges the gap between ambassadors and supervisory staff by ensuring patrol coverage, modeling best practices, and serving as the first point of contact for routine questions, minor escalations, and real-time coaching needs. The purpose of the role is to strengthen field operations, improve consistency and accountability, and enhance communication within the team. By combining active patrol responsibilities with peer leadership, the Ambassador Lead helps create a safer, more welcoming environment for community members and ensures that supervisors can focus on higher level program oversight and coordination.

This position is temporary for 2026 and will become a permanent position in 2027. The City of Minneapolis does not sponsor applicants for work visas.

Responsibilities

• Supervise daily operations of Community Safety Ambassadors, ensuring consistent patrol coverage, professionalism, and adherence to protocols.
• Provide direction, assign zones, and monitor team performance.
• Serve as on-shift point of contact; assign patrol zones, monitor coverage, and ensure team adherence to protocols.
• Perform ambassador duties: patrolling corridors, engaging residents and businesses, and addressing livability issues.
• Provide on-the-job coaching, answer questions, and support ambassadors in handling routine challenges.
• Respond to incidents as the first point of escalation; assist ambassadors in de-escalation and determine when to involve a Supervisor.
• Review ambassador logs for accuracy, consolidate information, and flag issues for Supervisor follow-up.
• Conduct elevated business and stakeholder visits, documenting concerns and relaying issues to Supervisors.
• Coordinate with dispatch to ensure appropriate response and resource allocation during shifts.
• Reinforce training standards in the field (de-escalation, CPR/Narcan, customer service, cultural sensitivity) by modeling best practices.
• Ensure team members have radios, side bags, and supplies; redistribute or request replenishment as needed.
• Observe team performance, provide constructive feedback, and elevate concerns to Supervisors.
• Maintain the cleanliness of the corridor or area, including trash, sharps disposals, and reporting to 311 as needed.

Working Conditions

Field work which involves potential exposure to dangerous individuals and situations.

Required Qualifications

Minimum Qualifications

• High School Diploma or GED.

Minimum Experience

• One year of relevant experience in community engagement, public safety support, outreach, customer service, or other positions that involve direct interaction with the public.

Licenses/Certifications

• CPR/First Aid
• Narcan Administration

Knowledge, Skills and Abilities

• De-escalation and conflict mediation techniques.
• First Aid/CPR and overdose response practices.
• Youth safety and violence prevention practices.
• Cultural competency and trauma-informed approaches.
• Local resources and service navigation.
• Basic reporting, documentation standards, and dispatch procedures.

Skills

• Conflict resolution, mediation, and customer service skills.
• Community engagement.
• Ability to coach and provide informal guidance to peers in the field.
• Utilize radios, smartphones, tablets, or other dispatch/reporting systems for communication.