Community Responder EMT Coordinator

About the role

The Durham Community Safety Department (DCSD) is expanding its Stabilization Services division and seeks a highly skilled and motivated EMT Coordinator to oversee emergency medical services operations.

Responsibilities

• Develop highly collaborative, trusting, and productive relationships with Durham County EMS, Public Health, and Healthcare for the Homeless teams.
• Coordinate with Shift Supervisors to oversee daily EMS operations, response times, and equipment readiness.
• Provide leadership and mentorship to EMT team, fostering a culture of professionalism and continuous improvement.
• Participate in emergency response as an Provider, assisting with critical patient care as needed.
• Coordinate with DCSD Inventory Specialist to ensure medical equipment and supplies are in proper working order.
• Maintain accurate and up-to-date documentation as required by program deliverables and local, state, and federal policy and requirements.
• Develop and maintain clear, open, timely, cooperative, and collaborative communication and working relations with all staff, clients, and partner agencies.
• Coordinate and track continuing education for EMTs within DCSD.
• Aid in developing and coordinating DCSD’s Continuity of Operations Plan.
• Contribute to strategic planning activities and conversations regarding the performance and direction of the department, particularly in regard to crisis response and departmental culture.
• Demonstrate a high level of resilience and self-care as part of maintaining wellness in a high crisis and first responder position.

Qualifications

• High School Diploma or GED, Completion of a mental health, peer support or equivalent program.
• Four years of experience as an EMT required.
• Certification by the NC Office of Emergency Medical Services (NC OEMS) as an EMT Basic required.
• Valid, unrestricted, North Carolina driver's license or willing and able to obtain one within 60 days of hire.
• Able to walk/stand up to 75% of any assigned shift.

Skills

• Significant experience with crisis response.
• Crisis Intervention Team certification.
• Experience working with Peer Support Specialists or other individuals with lived experience with behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises.
• Familiarity with Durham health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, referral processes, and other services.
• A commitment to and interest in the mission of the department: to enhance public safety through community-centered approaches to prevention and intervention as alternatives to policing and the criminal legal system.
• A commitment to equity, which could include having already attended racial equity trainings.

Benefits

• Full-Time Employees: 12-13 paid holidays per year, 13 standard work days of vacation per year, 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement, Medical, dental, vision, and supplemental life insurance plans, State and City retirement plans, Short and long term disability plans, Paid temporary disability leave for specified conditions, City contribution of 13.6% into the N.C. State Retirement System, Employee Assistance Program - personal and family counseling, Paid life insurance equal to annual salary, 48 hours for volunteer work each year*, 4 hours parental leave each year, Workman's Compensation Insurance, 457 Deferred Compensation Plans
• Part-Time (1,000 hours or more per year): 401(k) retirement plan (5.0% of salary), State retirement plan
• Part-Time (Average 30 hours per week over 12 month period): 401(k) retirement plan (5.0% of salary), State retirement plan effective first day of the month following date of hire, Health insurance effective first day of the month following date of hire, Dental and life insurance, after one year of service, Pro-rated vacation, pro-rated sick, pro-rated floating holiday, part-time holiday pay (based on scheduled hours for that day) after one year of service