Community Resource Specialist, Per Diem

Principal Duties and Responsibilities

• Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments, medical/surgical units, and inpatient behavioral health units.
• Monitor system-wide capacity to help guide placement efforts.
• Communicate and coordinate with multidisciplinary teams both within and outside of MGB.
• Document and track tasks in medical record (Epic) or elsewhere as indicated.
• Aid in data collection and tracking, data analysis (Excel), and reporting (PowerPoint).
• Receive and promptly respond to phone calls to central behavioral health call line, emails/faxes to central behavioral health inbox, and Teams chats from systemwide stakeholders.
• Assist with cross-coverage of tasks related to central access (supporting admissions and bed searches) and central disposition (supporting inpatient throughput).
• Attend department meetings and assist with other department tasks as assigned.

  Qualifications

  • Bachelor’s degree required, master’s degree preferred; concentration in Social Work, Psychology, or Health Care preferred.
  • Experience with the mental health care field.
  • Excellent written and verbal communication skills.

  Skills/Abilities/Competencies

  • Evidence of excellent judgement and organizational skills.
  • Ability to be flexible and resourceful.
  • Ability to work both independently and as part of a team.
  • Assessment and problem-solving skills.
  • Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments.
  • Familiarity with mental health treatments and services, systems of care, and community resources.
  • Intermediate proficiency in Excel, Word, PowerPoint, and Teams.

  Additional Job Details (if Applicable)

  • Working Conditions: Per diem employees are required to work at least one shift per month and 3 holiday shifts per year. Priority will be given to candidates with weekday (day or evening), overnight, and holiday flexibility as these are the shifts with most common coverage needs.
  • Remote Type: Hybrid
  • Work Location: 399 Revolution Drive
  • Scheduled Weekly Hours: 0