Community Resource Specialist

About the role

To provide unbiased and person-centered education, advocacy, assistance and support to NH residents so they may retain their dignity, quality of life and highest level of independence.

Responsibilities

• Performs an assessment of the contact/caller’s situation/needs and provides the contact/caller with assistance in referrals to long-term supports and services through telephone contacts, walks-ins, emails, home visits/community settings and multi-media.
• Provides information on and referral to community resources which may meet the needs of the contact/client.
• Completes eligibility screening and provides information to assist individuals in understanding and applying for State and Federal program.
• Completes documentation on all contacts using assigned database following all protocols/processes as mandated by the contract and in compliance with InformUSA.
• Completes follow-ups on contacts following InformUSA protocols and contract requirements.
• Comply with completion of reporting requirements mandated by the ADRC contract.
• Provide Medicare information and counseling to Medicare beneficiaries especially during the Medicare Annual Enrollment Period.
• Attends meetings as mandated by contract or required by State.
• Affords general office support including by not limited to answering phones, assisting, walk-ins and other office tasks as needed.
• Obtain all mandatory certification as required by the contract which includes the InformUSA (Alliance for Information and Referral Certification (AIRS)); State Health Insurance Assistance Program (SHIP) Counselor within six (6) months to one (1) year of hire.

Requirements

• Bachelor’s Degree in Social Work, Education, Human Services, Sociology, Cultural Anthropology, or Behavioral Science, OR
• Five (5) years’ experience working directly with programs supporting the elderly or disabled population in lieu of degree
• Basic knowledge of community long-term care support services for the elderly and disabled population, OR
• Combination of education and experience totaling five (5) years
• Basic knowledge of community services such as home health agencies, assisted livings, nursing homes, and hospitals
• Basic knowledge of State and Federal program such as Medicaid and Medicare
• Strong oral, written and interpersonal skills
• Analytical and problem-solving ability
• Comfortable with performing home visits and community outreaches
• Basic level of computer skills to include Microsoft Office application suite and database programs
• Valid driver’s license, auto insurance, and reliable transportation

Qualifications

• Bachelor’s Degree in Social Work, Education, Human Services, Sociology, Cultural Anthropology, or Behavioral Science, OR
• Five (5) years’ experience working directly with programs supporting the elderly or disabled population in lieu of degree
• Basic knowledge of community long-term care support services for the elderly and disabled population, OR
• Combination of education and experience totaling five (5) years
• Basic knowledge of community services such as home health agencies, assisted livings, nursing homes, and hospitals
• Basic knowledge of State and Federal program such as Medicaid and Medicare
• Strong oral, written and interpersonal skills
• Analytical and problem-solving ability
• Comfortable with performing home visits and community outreaches
• Basic level of computer skills to include Microsoft Office application suite and database programs
• Valid driver’s license, auto insurance, and reliable transportation

Skills

• Strong oral, written and interpersonal skills
• Analytical and problem-solving ability
• Comfortable with performing home visits and community outreaches
• Basic level of computer skills to include Microsoft Office application suite and database programs

Benefits

• Medical, Dental, Vision, Life & Disability
• PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice.
• For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines.
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

Pay

$21/hour

Schedule

Full time 40 hours a week; Monday-Friday 8a-4:30p or 8:30a-5p