Community Resiliency Volunteer Manager

About the role

The Community Resiliency Volunteer Manager supports community resilience partners' volunteer needs through various initiatives, coordinates volunteer projects, and manages a multi-county volunteer recruitment platform.

Responsibilities

• Support community resilience partners’ volunteer needs through Days of Connection, Community Recovery Days, and Hands On.Coordinator volunteer projects, including We Care Experiences.
• Coordinate with the LTRG volunteer committee by leading meetings and managing projects.
• Maintain and evaluate volunteer participation and impact, providing regular reports.
• Deliver volunteer experiences that consider inclusion and diverse audiences.
• Ensure data entry for volunteer projects adheres to established processes and protocols.
• Plan and manage community resiliency volunteer events, including logistics and support for signature events.
• Facilitate AmeriCorps support, including NCCC project sites, and provide logistical support.
• Lead the Volunteer Corps program, engaging internal and external volunteers.
• Promote the use of Hands On Asheville-Buncombe and provide a gathering space for community volunteer managers.
• Create and manage event budgets for volunteer engagement initiatives.
• Develop and implement a new regional volunteer platform for ongoing resiliency and recovery work.
• Recruit and onboard regional partners onto the volunteer platform, ensuring they follow the partnership agreement and yearly processes.
• Provide support and training to partners, troubleshoot issues, and assist with preparing volunteer roles for long-term recovery.
• Coordinate with LTRGs and recovery coalitions to ensure volunteer needs are clearly listed and supported.
• Manage data accuracy on the volunteer platform, generate analytics, and collaborate with technology partners.
• Design, update, or implement data collection tools and evaluation instruments to gather relevant information about volunteer demographics, interests, experiences, and satisfaction levels.

Requirements

• Bachelor’s degree in social services, nonprofit management, communications, or related fields, with 3 years of experience in volunteer coordination, partner outreach, or data management.
• At least 2 years focused on volunteer coordination.
• 1 or more years of experience supervising volunteers.
• Strong communication skills in English (written and verbal).
• Ability to work a flexible schedule, including evenings and weekends.
• Commitment to UWABC’s mission and guiding principles.
• Proficient with Google Suite, Microsoft Office, and Zoom.
• Previous data management experience and ability to train others on technology platforms.
• Ability to manage multiple priorities, maneuver complex work environments, engage in planning and problem-solving, act independently, and execute details promptly.
• Public speaking experience.
• Ability to build and maintain relationships with diverse stakeholders.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Experience supporting disaster recovery, LTRGs, or emergency response organizations.

Qualifications

• Bilingual – English/Spanish (nice to have).
• Proficiency in the Get Connected volunteer management platform or similar.
• Prior experience with project management software.
• Experience working with AmeriCorps members or similar groups.
• General knowledge of health and human services in Western North Carolina.

Skills and Competencies

• Effective and Engaging Communication.
• Collaborator.
• Relationship-Oriented.