Community Relationship Manager
Overview
Senior Helpers of Annapolis is seeking a Community Relationship Manager to grow the organization's presence and impact within the local senior care community. The role involves generating and closing new client leads, developing relationships, and guiding families through the care onboarding process.
Key Responsibilities
Generate and close new client leads through proactive outreach, networking, and relationship-based sales
Develop, maintain, and expand referral partnerships with:
- Chambers of Commerce and business associations
- Senior living communities and assisted living facilities
- Hospitals, rehab centers, social workers, and healthcare professionals
- Senior-focused nonprofits, care organizations, and community groups
Establish a strong and consistent community footprint that differentiates Senior Helpers as a trusted local leader in senior care
Represent Senior Helpers of Annapolis at trade shows, conferences, and community events
Deliver professional presentations on Senior Helpers services to referral partners and community audiences
Manage the full client intake and onboarding process, including:
- Initial service inquiry follow-up and discovery conversations
- Conducting in-home Life Profile (needs) Assessments
- Preparing individualized care plans in homecare software
- Completing and maintaining accurate client profiles in internal systems
Educate clients and families on services, care options, and expectations
Ensure timely, accurate handoff of all intake documentation to the Care team for:
- Caregiver matching
- Scheduling
- Service launch
Coordinate closely with the Care team to ensure smooth transitions from sales to service delivery
Aid with occasional operational or community-based needs as required
Track outreach activity, referrals, and sales performance to support growth goals
Work closely with Marketing to support development of outreach and sales materials, provide feedback, and assist with community-facing marketing
Actively support brand awareness through professional engagement with community partners
Qualifications
Prior experience in the senior home care industry (strongly preferred)
Experience with client assessments and care plan development (preferred)
Proven success in sales, business development, or community outreach roles
Strong networking, presentation, and relationship-building skills
Empathetic, consultative communication style with families and professionals
Organized, self-motivated, and performance-driven
Comfortable working in the field and independently managing a territory
Valid driver’s license, auto insurance, and ability to travel locally
Possess a strong business acumen
Excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
Strong collaboration skills with both subordinate team and corporate partners
Ability to learn software programs quickly
Salary & Benefits
This full-time, exempt position offers a competitive starting salary ranging from $45,000–$55,000 plus uncapped commission and performance-based incentives, with top performers earning $100,000+ annually.
Uncapped commission structure
Company vehicle
Gas card
Paid Time Off
Paid holidays
401(k) company matching
Pay On Demand
Health Insurance
Dental Insurance
Vision Insurance
Short term & Long-term Disability
Life Insurance
Professional development and training opportunities
Equal Opportunity Employer
We are an equal opportunity employer and prohibit discrimination/harassment on the basis of race, color, religion, age, sex, national origin/ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital status, uniformed services status, or any other characteristic protected by federal, state or local laws. We are a Drug-Free Workplace and due to the nature of our work, candidates are expected to successfully pass a background check.