Community Relations Specialist

Essential Job Functions

• Drive membership growth by achieving and exceeding a target of 10+ new members monthly
• Build and manage strategic relationships with health plans, brokers, senior communities, and local partners
• Execute daily outreach and networking efforts to generate referrals and enhance brand visibility
• Plan and deliver presentations, events, and community engagement initiatives
• Maintain a strong and consistent market presence to drive awareness and trust
• Own performance tracking and reporting (daily, weekly, monthly) on outreach activity and results
• Possess cross-functional support to grow and retain memberships

Minimum Required Education, Experience & Skills

• Bilingual (English/Spanish) – fluent with strong presentation ability
• Associate’s degree or higher
• Experience in Medicare Advantage, healthcare outreach, or senior-focused services
• Proven success in relationship building, networking, and community engagement
• Strong organizational, tracking, and reporting discipline
• Confident public speaking and presentation skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Ability to work in a high-travel, field-based environment (up to 90%)
• Valid driver’s license and reliable transportation

Preferred Education, Experience & Skills

• Bilingual (English/Spanish)
• Associate’s degree or higher
• Experience in healthcare or market growth roles
• Established relationships with brokers, health plans, or community partners
• Experience with CRM or reporting tools
• Understanding of membership growth and retention strategies

Physical & Mental Requirements

• Travel locally up to 90% of the time (driving is a big part of this role)
• Stand and walk for long periods during events and community visits
• Lift and carry up to 25 lbs (event supplies and materials)
• Set up and take down tables, banners, and event materials
• Work in different locations throughout the community (field-based role)
• Sit for periods of time while driving or completing reports
• Use a computer, phone, and tablet for reporting and presentations
• Speak clearly and confidently when presenting to groups