Community Relations Representative ($21.97 - $26.54)

About the Role

The Community Relations Representative serves as the first point of contact for resident interactions on-site. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention, and promptly resolving customer questions and concerns.

Responsibilities

• Provides excellent customer service by anticipating customers' needs, addressing and taking ownership of resolving questions and concerns promptly and professionally.
• Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Completes all administrative resident services tasks and ensures they are accurately documented in the appropriate operating platform.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Requirements

• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• Proficiency in Google Suite.
• High School Diploma, General Educational Development (GED), or equivalent experience.
• 1-3 years of relevant work experience.
• Travel between communities may be required daily.
• Valid California driver’s license; maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Community Details

• Communities of Responsibility: Carlsbad (Tri-Site) - All Comm
• Unit Count: 802

Pay

Base Pay Range: $21.97 - $26.54 per hour. Actual placement within this range may vary based on relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Benefits

The Company offers competitive benefits for full-time employees, including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles, and Silicon Valley. With world-class amenities, resort-like surroundings, and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit, and abundant opportunities.