Community Relations Operations Specialist

General Purpose

This individual will assist the Community Relations Manager (CRM) and the operations with administrative tasks to set up and establish operations and market the Interim HealthCare home care, home health and staffing services to potential referral sources and prospective clients to increase profitable sales and continue the development of this business.

Essential Functions

• Position requires self-starter engagement on the telephone and email with prospective individuals and entities, supporting the Community Relations Manager and Operational support.
• Supports the establishment and maintenance of contacts and relationships on the telephone with referral sources for staffing and home care patients and clients, including physicians, hospitals, skilled and other nursing facilities, senior living facilities and apartments, as well as community resources and others appropriate to targeted markets and service lines.
• Supports the implementation of account development strategies by the Administration and assists in securing growth in account market share with large complex referral and payor organizations.
• Uses contact management system to track and report on activity as well as monitor account development status and plan next steps; reviews reports and activity with Vice President Community Relations on a routine basis.
• Supports the Community Relations Manager in establishing and monitoring the process to track all referral activity, including sources and disposition.
• Supports key account plans established and modified by the CRM.
• Mets with CRM and or Administrator / Alternate Administrator to monitor customer service levels and review identified target accounts.
• Completes other assignments as requested and assigned.

Productivity Standards

Mets minimum productivity standards as established and documented in Addendum to this description.

Minimum Education & Experience Requirements

• Associates degree or higher or equivalent with business-related training and work experience.
• Successful sales experience with comparable customers preferred, especially within the healthcare services industry.

Knowledge, Skills & Abilities Required

• Computer and Internet literacy.
• Interpersonal communication.
• Telephonic communications and sales skills.
• Research skills for the development of referral sources.
• Demonstrated excellent organizational and detail skills.
• Demonstrated ability to accomplish goals under short deadlines, changing priorities and minimal resources.
• Proven ability to work independently with minimal supervision.

Working Conditions & Physical Effort

• Valid driver's license and current auto insurance required.
• Able to work flexible schedule and/or evening hours as needed.
• Able to engage in local and occasional out-of- town travel for promotional venues and events.
• Physical activity is light requiring occasional lifting/carrying up to 20 lbs. or pushing/pulling small objects.
• Frequently walking or standing or sitting most of the time.